Ann Hendrick,

**** ********** **

Bradenton, Fl *4209

423-***-****

acd991@r.postjobfree.com

Experienced and skilled General Manager with expertise in hotel management, food and beverage operations, vendor relations, profit and loss management and guest services operations. Proven background in improving operational turnaround. Recognized as an efficient manager and team player who generates significant growth in hotel revenue and effectively motivates personnel to provide superior customer service.

Red Couch Inn Bed and Breakfast, HVS Hospitality Management

4/2013-

Hold full P&L responsibility as General Manager in a full service Boutique hotel. Oversee scheduling, hiring, and training operations. Supervise management of housekeeping, front office, reservations, sales / marketing, banquets, security, and building / grounds maintenance. Staff accountability for 89 employees

Task Force General Manager, HVS Hospitality Management

02/13 - 4/2013

Travel to regional hotels in order to trouble shoot and put in place an action plan.

Hire and train personnel. Conduct audits when needed.

Comfort Inn/Days Inn, HVS Management Sarasota Fl.

06/2012-02/13

Create and implement financial budgets as well as sales and Marketing budgets. Develop

sales and marketing plans. Hire and train quality staff members, train

emergency procedures, Health procedures and OSHA requirements. Exceeded budgeted

revenue through ADR and Occupancy. Full knowledge of Choice Hotels franchise

requirements. Made daily bank deposits. Complete Payroll time sheets. Handle

Group blocks. Direct department heads in daily operations. Passed and exceeded

expectations on quality assurance inspections.

Value Place Extended Stay Hotel, Liberty Investments Ocala Fl.

9/2010-06/2012

Operating manager of 121 room. Hire and train quality staff members, train

emergency procedures, Health procedures and OSHA requirements. Exceeded budgeted

revenue through ADR and Occupancy. Pass QAR inspections.

Sleep Inn & Suites, Vanguard Associates, Palatka FL

9/2009-9/2010

Create and implement financial budgets as well as sales and Marketing budgets. Develop

sales and marketing plans. Hire and train quality staff members, train

emergency procedures, Health procedures and OSHA requirements. Exceeded budgeted

revenue through ADR and Occupancy. Full knowledge of Choice Hotels franchise

requirements. Made daily bank deposits. Complete Payroll time sheets. Handle

Group blocks. Direct department heads in daily operations. Passed and exceeded

expectations on quality assurance inspections.

Holiday Inn Express, Baba Enterprise, Johnson City Tn

5/2009-9/2009

Opening General Manager of 81 room Holiday Inn Express. Hire and train quality staff associates. Sales and Marketing of pre-opening sales. Over see all functions of a successful business.

Holiday Retirement

6/2008-5/2009

Apartment leasing Manager. Live on site where I manage day to day operations of 107 apartments with full service dining room. Oversee housekeeping and maintenance. Control cost by working with budgeted numbers. Market available apartments daily doing cold calls and follow up calls.

Fun Expedition, Day Associates, Johnson City, TN

2006-2008 Operations Manager

Operations Manager of 72,000 square foot Arcade with Pizza Buffet. Responsible for scheduling,hiring and training qualified employees. Over seeing day to day operations of games and rides. Controlling labor and cost.

Comfort Suites, IMIC Hotels Johnson City,TN

1998-2006 General Manager

Opening manager of 80 room all suite property. Created and implemented

financial budgets as well as sales and Marketing budgets. Developed

sales and marketing plans. Hired and trained quality staff members, trained

emergency procedures, Health procedures and OSHA requirements. Exceeded budgeted

revenue through ADR and Occupancy. Full knowledge of Choice Hotels franchise

requirements. Made daily bank deposits. Completed Payroll time sheets. Handled

Group blocks. Directed department heads in daily operations. Passed and exceeded

expectations on quality assurance inspections.

Microtel Inn, Essex Corporation Kingsport, TN

1/1993 - 3/1998 General Manager

Complete working knowledge of daily operations. Created and implemented

financial Budgets as well as Sales and Marketing Budgets. read and

understand profit and loss statements. I traveled to sister properties to

troubleshoot and resolve issues. I trained new General Manager as well as

hotel staff. I set the example for employees through training and education.

I was a member of the TH&LA, Tri Cities Hotel/Motel Association.

Sheraton Hotel, Beacon Corporation Colorado Springs, CO

1992-1993 PBX Operator

PBX Operator, front desk clerk, reservations. Data entry, costumer

service rep. Training new employees, filing radio dispatch. Opening and

closing procedures. Implementing and following emergency procedures. Various

duties as assigned.

Broadmore Hotel and Resort Colorado Springs, CO

1991-1992 Dining reservations

Responsible for five dining restaurants in making reservations and

possessed menu knowledge, pricing information and working with chefs. Helped

at the Concierge desk part time and with restaurant chefs

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