Experience

Jacobs Engineering Mar **** - Apr **13

IT Admin/Property Custodian

Provide suite application available to customers and/or end users. Provide

info, resolve problems, and help customers maximize their use of

applications and computer equipment. Identify info technology trends and

new challenges in order to support those responsible for admin and

technical computing, help maintain high level of service to user community.

Provide proactive customer oriented service that meets or exceeds customer

requirements (end user, labs, conference rooms, organization web servers,

etc.). Develop system documentation and operation procedures including the

implementation of ITIL. Single point of contact for IT and related customer

support for JSC/NASA Engineering Directorate via phone, Altiris,

SharePoint, Enterprise Configuration Management, email, fax and walk-ins.

Property custodian responsibilities for maintaining property records in

accordance with NASA procedures for all controlled equipment assigned to

their property account. Monitor movement of assets, record change in

physical condition of assets, and reconcile results of inventories, report

losses, thefts, and damages.

Jacobs Engineering Feb 2007 - Mar 2010

Meeting Support

Organize, coordinate, participate in and document the proceedings of

technical project meetings. Included activities are developing schedules,

generating agendas, taking minutes, distributing minutes, logging action

items and tracking the action items by contacting personnel assigned to

action. Maintain records and minutes of the meeting in electronic filing or

database system.

Cradle database operator that allows multi-users, system/software

engineering environment the ability of sharing of project knowledge to all

members of the project.

Cimarron Inc./Boeing Jun 2004 - Jan 2007

Office Admin

Perform various technical services for Shuttle CAU upgrade, generating and

maintaining database to record and track project change requests and

sending documents to Iron Mountain. Compile, edit and proof read proposal

documents and Weekly Activity Reports for submittal to the customer and

management. Manage 40 employee personnel files for engineering and support

staff, contacted prospective employees and scheduled interviews, administer

new hire paperwork, gathered employee information for account setup and

distributed orientation material to new hires, created and revised employee

organization charts and vacation schedule as needed, maintain database to

track employee labor hours for finance and budgeting committee, coordinate

and processed International/Domestic travel arrangements, generate expense

reports to ensure timely and accurate reimbursements, developed forms and

procedures to streamline travel request processes, provide training on new

travel related technologies, created and developed training manuals and

delivered to Engineers.

Dynacs/Boeing Feb 2002 - Sept 2003

Data Tech Support

Create work requests for Eagle/Gold trouble call maintenance. Schedule and

prepare materials for meetings. Update weekly activity report for internal

customers. Monitor activity of Eagle/Gold User Access Forms. Update and

tack MER parts, access critical drawings from VMBD and PALs systems for

internal customers. Inputting, maintaining and storing MER

data/documentation in web based environment. Processed confidential records

and safety data. Prepare documents for electronic transfer and assist with

general office operations. Compiling and publishing minutes from MER

Configuration Management Console operations and scheduling time critical

meetings. Update and maintain contracts, proposals, correspondence,

technical paper, conventions and conferences. Arrange travel for employees.

Hernandez Engineering Aug 2001 - Feb 2002

Senior Technical Writer

Provide publication support for deliverable and non-deliverable for Space

Shuttle, Space Station and SFOC documentation. Provided supporting in

editing, word processing, scanning, and file conversion, PDF version for

dissemination to electronic files. QC documents before releasing them to

customers. Enter procedures into EMU Hardware Tracking System and logbook,

release documents onto secure website and secure specified drawing for

internal and external customers.

Education

University of Phoenix Graduated 2002

Bachelors in Science of Management

Certifications

HDI Support Center Analyst

Microsoft Office SharePoint Server 2007 for Site Owner/Power User

Skills

Comprehensive experience in writing, print, online editing, desktop

publishing, proofreading of Space Shuttle, Space Station and SFOC documents

Software experience in Adobe Page Maker, Acrobat Illustrator, MS Image

Composer, Canvas 8, Interleaf, PowerPoint, Corel, WordPerfect 8, Access,

Lotus 123, Excel, Microsoft Project 2010, WordPerfect 5.0/5.8, SharePoint,

Microsoft Office Suite

VDMB, PALs, DDMS, Cradle, Travel Manager expense reporting system, WebEx,

Eagle/Gold Production, Altiris, Symantec Management Console

Type 65 wpm

Ten key 15,000

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