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Customer Service Administrative Assistant

Location:
Danville, VA
Posted:
May 24, 2014

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Resume:

Bessie Bowman

*** ******* ****-***. **-Danville, VA 24540

434-***-****

acd986@r.postjobfree.com

EXPERIENCE

Department of Social Services Danville, VA.

Administrative Assistant (2012-present)

Answer and direct calls to appropriate department or persons

Type documents as needed, do Background checks on customers coming into

program

Create folders for ESW, make sure materials for folders are updated

Assist Case Aide with issuance of gas card as needed

Transfer files out to appropriate agencies, contact different agencies to have files

transferred in to our agency

Create and mail out timesheets for customers

Department of Social Services Danville, VA

Case Aide (2003-2012)

Assist social worker in their day to day duties and assist clerical staff such as:

Transport foster kids and families throughout the state of Virginia to any doctor visits,

counseling appointments, supervised visitations, and court dates.

Pull client files for verification information.

Assist secretary on the processing of home studies through computer application.

Transcribe home studies from dictation machine to computer system.

Danville Regional Medical Center Danville, VA

Security (2001-present)

Patrol grounds and building and assist customers to maintain order.

Adult Detention Danville, VA

Correctional Officer (1999-2003)

Custody and control of inmates while patrolling the parameter of facility.

Supervision of inmates and maintain daily logs and input it in computer.

Blanch Correctional Blanch, NC

Correctional Officer (1998-1999)

Custody and control of inmates while patrolling the parameter of facility.

Supervision of inmates and maintain daily logs.

EDUCATION

National College of Business & Technology Danville, VA

Diploma: Medical Billing and Coding

Courses of Study: Critical Thinking, Medical Terminology, The Microsoft Office,

Microsoft Word, Ancillary Health Care, Advanced CPT Coding, Advanced ICD

Coding, Medical Insurance Billing Practice, Medicare & Medical Reimbursements,

and Anatomy.

Jones College DL Program Jacksonville, FL

Computer Applications of introduction to micro computers, critical thinking of

organizational management, and psychology.

Danville Community College Danville, VA

Certificate Quality Customer Service

Patrick Henry College Martinsville, VA

Certificate in Job Training Act

National Business College Danville, VA

Associate’s Degree: Computer Applications Management



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