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Project Manager Customer Service

Location:
Bloomington, IL
Posted:
May 24, 2014

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Resume:

Scott K. McClellan

**** *. ******* ******

Bloomington, IL 61701

(309) 275 - 6967

acd93s@r.postjobfree.com

QUALIFICATIONS:

Extensive experience in the Life Safety, Security, and Low Voltage Communications Industry.

Excellent skills and knowledge in design, installation, diagnostics, service and systems support.

Strong verbal, written and oral communication skills with an emphasis in being detail oriented.

Highly proficient in Microsoft office products, Internet connectivity and system related programs.

EXPERIENCE:

2011 – Current: TYCO Integrated Security, Service and Installation Technician - East Peoria, IL

Performing installation, service and support of security systems at Caterpillar including:

o Edwards Fire Alarm Systems

o American Dynamic Surveillance

o Honeywell Pro-Watch Access

• Working closely with local, regional and corporate level professionals within the organization.

2010 – 2011: Interface Security Systems, Service and Installation Technician - Peoria, IL

Supervised and installed multiple system solutions including but not limited to:

o Honeywell Vista Burg & Fire

o Bosch Radionics Fire & Burg

Performed inspections and testing and developed plans to integrate wiring and equipment.

Provided superior customer service, system diagnostics and review of schematics and manuals.

2009 – 2010: Communication Specialties Inc, Technician/Crew Leader - Carol Stream, IL

Supervised and installed wiring devices in healthcare facilities including but not limited to:

o Wescom Nurse Call

o Rauland Borg Nurse Call

Managed projects, apprentices, code and safety forms, equipment calculations and inventory.

Positioned onsite for 1-year project as service technician for OSF St. Francis - Peoria, IL.

2000 – 2008: Bennett Electronics, Technician/Project Manager/Installer - Pontiac, IL

Installed and maintained life safety and communication systems including but not limited to:

o Notifier Fire Alarms System

o Panasonic Video Surveillance

o iSpy Connect IP Surveillance

o CATV Broadband/Voice/Data

o Rauland Nurse Call & Intercom

Evaluated customer product needs, built relationships, supported systems requirements.

Scott K. McClellan Resume Page 2

EXPERIENCE: continued

1995 – 2000: Anicom Inc, Account Manager – Normal, Illinois

Managed order shipping, prepared customer estimates, maintained statewide customer accounts.

Handled direct customer relations, prospecting, technical support, product sales and marketing.

Represented over 5,000 product lines for national wholesale distribution company.

1990 – 1995: Capodice Power Products, Sales Manager – Bloomington, Illinois

In charge of prospecting, financial information, product ordering, and sales quotas.

Handled product shipping/receiving and customer relations.

CERTIFICATIONS AND EDUCATION:

2002 – Current: Certified Journeyman Telecommunication Installer/Technician

National Joint Apprenticeship and Training Committee

Permanent Employee Registration Card (PERC Illinois)

Certified Fire Alarm Systems (EST & Notifier)

OSHA Pro’s Incorporated (40 Hours of Training)

Rauland - Borg Training Certification Programs

Skyjack Certification (Operation of Self-Propelled Elevating Platforms)

Genie Industries Certification of Operator Safety Training

Hilti Construction Chemicals Inc (Fire Stop Systems)

Certified Panduit, Wescom and Jeron Nurse Call



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