MARITES A. FRANCISCO

**-**** ******* *** #***

Kapolei, HI 96707

808-***-****

acd90x@r.postjobfree.com

EDUCATION

University of Hawaii, Manoa

Bachelor of Business Administration in Management Information Systems

Completed: December 2003

QUALIFICATIONS

Outstanding ability to prioritize many tasks and deliver quality results.

Exceptional interpersonal and communication skills.

Capable of learning new skills, team player, dependable, and hard working.

WORK EXPERIENCE

Valdez International Corporation October 2011 – March 2014

Position: Monitoring Management Technician

• Completed requests received via email and telephone for user account creations and server

configuration changes.

• Monitored the status of servers, routers, and switches across several pacific bases.

• Took lead of a new monitoring project. Tested, installed, and configured monitoring tools on new

servers for pacific bases.

• Ensured monitoring tools were running daily and troubleshot problems with monitoring agents,

scripts, and alerts.

Pelatron Inc. October 2010 –

September 2011

Position: Vulnerability Assessment Technician

• Ensured that computer systems across several pacific bases were compliant with security

requirements.

• Kept administrators at each base informed of the status of their computer systems via SharePoint

website.

• Ensured the shared website was accessible to users and up to date with the most current information.

• Trained new personnel on office procedures and policies.

Washington Technology Group November 2009 –

October 2010

Position: Cyber Systems Technician

• Assisted administrators across Hickam AFB with applying security patches to servers, workstations,

and software applications.

• Worked with higher level organizations to troubleshoot issues that could not be resolved locally.

• Kept the base populace informed of changes that may affect users’ network and computer access.

• Attended meetings with leadership to keep informed about changes and new organization

requirements.

SMF Systems Technology Corp December 2005 – October 2009

Position: Information Protection Technician

• Answered daily incoming calls and opened work tickets at the Network Control Center help desk.

• Responded to email inquiries regarding network connectivity and computer issues.

• Worked with users to identify and resolve concerns.

• Administered user and computer accounts across Hickam AFB.

Countrywide Home Loans April 2004 – November 2005

Position: Production Assistant

• Prepared closing documents, coordinated signings with customers, and wired funds to various escrow

companies.

• Assisted the operations manager in preparing reports (i.e. Expiring loans and loans with documents

out).

• Distributed loan files and mortgage documents between all Oahu Countrywide offices and escrow

companies.

• Directed daily incoming calls to appropriate person and/or departments.

REFERENCES

Norman Aquino 808-***-****

Matthew Stewart 808-***-****

Jason Dahl 701-***-****

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