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Customer Service Administrative Assistant

Location:
Atlanta, GA
Salary:
open
Posted:
May 22, 2014

Contact this candidate

Resume:

Alesha Coleman

**** ******* **** **** ? Conyers, Georgia 30094

Cellular 770-***-**** ? acd8y0@r.postjobfree.com

Career Goal To demonstrate my facilitating skills and maximize my multi-

faceted leadership skills with a position in

Management by applying my leadership experience, quality customer

service skills and knowledge gained from educational expertise.

> Proficient computer skills in Microsoft Office Suite, PhotoShop &

Power Campus

> Possesses a results-oriented, high-energy work ethic that enables me

to consistently meet deadlines and exceed work expectations

> Professional demeanor displayed at all times and superior

communication skills that fosters a healthy and firm rapport with

supervisors, co-workers, and customers

> Acquires the innate ability to learn quickly, follow directions, ask

questions and elicit required information to better fulfill

organizational goals

> Ability to multi-task, create flyers and brochures, prepare requests

for procurement, travel orders, vouchers, and other forms as needed

> Accurate in coordinating material for briefings, reports, conferences

and fundraising activities

> Obtains effective problem solving and critical thinking skills that

evokes timely results and solutions

> Impressive ability to make decisions under extreme circumstances and

maintains proper documentation and records

> Skilled in maintaining executive calendars and post reminders of

scheduled meetings and events

> Acquires a passion for career choice

Levels of expertise

Event & Program Coordination

. Developed and implemented new arts innovative ways to promote designers

businesses, in addition to fashions shows featuring panel discussions,

workshops as well as performances by local/national artists,

strategically enhancing audience and lifelong supporters.

. Coordination of annual the annual Beach Bling Swimwear Fashion Show,

including establishment of budget, solicitation of committee members,

marketing material preparation, sponsors solicitation, vendor

interaction, volunteer coordination and lodging/transportation when

necessary.

Development and Fundraising

. Raised funds through, fund drives, sponsorships and special events.

. Was responsible for all strategic and administrative aspects of

fundraising, overseeing all contributions, and fundraising events,

including an annual fund drive for Al-a-Shay Model Management.

. Successfully researched, identified, and secured in-kind support from

corporations, foundations, city/county agencies.

. Maintained regular contact with donors, prospective donors, and

stakeholders in effort to encourage organizational support.

Marketing & Communication

. Created and executed marketing campaigns with limited budgets that

consistently generated new revenue streams while helping to achieve

improved performance in targeted market segments.

. Designed and executed strategic marketing/promotional plans that

achieve exceptional market penetration.

. Successfully utilized email and social media sites to maximize

marketing exposure using limited budget.

Education Georgia Southern University

Statesboro, GA

Bachelor of Science May

2005

Major: Public Relations

Central Michigan University

Atlanta, GA

Master of Science and Arts August

2012

Major: Leadership GPA

3.6

Experience Camp Jewell House Lithonia, GA August 2012-

May 2013

Administrative Assistant

. My focal role was assisting the principal with daily duties

. Input and maintained student attendance records

. Drafted memorandums for parents, staff and teachers

. Conducted and monitored fundraisers

. Answered telephone and updated school website

. Scheduled meetings and parent conferences

. Created brochures a fliers for upcoming events

. Maintained a great rapport with students, parents,

teachers, faculty members and administration

4 U Different Visions Conyers, GA

May 2011-present

Project Coordinator

Directly responsible for coordinating and catering events from formation to

completion

. Setting and maintaining working budget by monitoring costs

and balancing expenses

. Main point of contact with customers, owner and staff

. Given absolute authority to alternate plans, make abrupt

decisions and comply with constant change

. Works directly with staff to meet every need of the clients

to ensure their stamp of approval

. Places detail attention to managing every aspect: vendors,

catering, planning, scheduling, budgeting, coordinating,

creating, modifying, etc.

. 100% customer satisfaction which is validated by time

management, professionalism and creativity

Primerica Financial Services Atlanta, GA

March 2010-December 2011

Team Manager

Managed a 22-member team and developed excellent rapport with entire team

. Provided additional training and support as needed

. Set high expectations with 97% result delivery from team

members

. Established trustworthy customer relationships

Employment Victory Christian School Conyers, GA

February 2012- May 2012

5th grade Teacher

. Encompassed a variety of innovative teaching strategies

. Demonstrated enthusiasm while working with students to meet

their learning needs

. Capacity to work with a diverse group of students and

learning abilities

. Established and maintained a great rapport with students,

parents, teachers, faculty members and administration

. Managed classrooms to ensure the classroom environment was

conducive to learning

. Supervised student behavior and interaction by upholding

classroom rules and expectations

. Knowledgeable in core subjects: Mathematics, English,

Social Studies and Science

Voices of Faith Conyers, GA

February 2008-June 2010

Teacher

. Incorporated lessons from Pre-K ABEKA curriculum combined

with new, teacher-made lessons to create a high momentum of

learning

. Encouraged parental participation through perpetual

communication

. Responsible for coordinating parent teacher conferences

. Experienced in cooking breakfast and lunch for 40-50

students

Staffing Resources Atlanta, GA

June 2005- March 2008

Administrative/Clerical

(Organizations Included: High Museum of Art, American

Cancer Society, Muscular Dystrophy Association, Permafix,

and Outback Steak House)

. Provided exceptional customer service internally and

externally.

. Served as a liaison between consumers and staff.

. Answered phone calls in a professional manner through oral

communication.

. Logged in appointments using excel programming.

. Served as an information guide to customers.

. Mailed outgoing correspondence (memorandums, brochures,

letters and other material)

. Made travel arrangements (booked flights, car rentals, and

hotels)

. Notified appropriate personnel of the need for information

or recommendations, and either prepared the response or

followed up to ensure a timely response by others.

. Responsible for processing incoming materials such as mail,

correspondence, reports, memoranda, and other forms of

written communication

Internal Revenue Service

December 2006-April 2007

Tax Examining Technician

. Worked in the ERS department correcting errors made

internally and externally by employees and customers.

Clear Channel Radio Savannah, GA

January 2005-May 2005

Intern

. Provided customer service to internal and external

customers.

. Created promotional prize packages for contestants of the

listening audience.

. Coordinated events, programs and contests.

. Input statistical data using the computer

. Generated reports; filed documents from buyers.

. Compiled data and assembled informational kits for

potential buyers and listeners.

. Created newsletters and flyers.

. Performed the following types of duties: composes letters

and reports, reviews correspondence for accuracy and

completeness, prepares public presentation outlines, and

develops standard or form letters and replies to inquiries.

References

Alton McCullough (Business)

3522 River Birch Trail Decatur GA 404-***-****

Monica White (Personal)

3107 Baywood Court Conyers GA 404-***-****

Barry Roosevelt (Business)

5878 Southland Drive Stone Mountain GA 30087 770-***-****



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