MARCUS BYRD

acd8xs@r.postjobfree.com

*** ********* **

770-***-****

PROFESSIONAL SUMMARY

Professional, detail-oriented EXPERIENCED computer field technician motivated to drive projects from

start to finish. Experienced and committed to maintaining cutting edge technical skills and up-to-date

industry knowledge.

EDUCATION

DEKALB TECHNICAL COLLEGE

2002 COMPUTER INFORMATION SYSTEMS

Networking Specialist Degree 4.0-GPA

A+ Certification

EXPERIENCE

IBM ATLANTA, GA

SYSTEM SERVICE REPRESENTATIVE 1996 – 2014

Diagnosed and troubleshooted hardware problems and applied solutions to increase company

efficiency.

Break/fix all IBM Point of Sale equipment including low level servers; ThinkCentre & X -Series,

Desktop computers, Cisco equipment, Lenovo laptops. Self Checkout Machines, IBM, Lexmark,

HP and Xerox printers.

Ensured computer stability through preventative maintenance and upgrades.

Implemented company policies, technical procedures and standards for preserving the

integrity of IBM.

Maintained positive professional relationships with each client.

Consistently met deadlines and requirements for all work orders.

Familiar with Windows 7, Windows XP and Lotus Notes applications.

Inventory parts control

SKILLS

Excellent problem-solving abilities

Excellent communication skills

Fast learner

Work well independently or on a team

Contact this candidate