Tawanna Griffin

Customer Service Rep II - Connextions

Midland, NC

acd8we@r.postjobfree.com - 704-***-****

Administrative support professional providing proficiency in office management skills, an efficient planner who

discovers resolutions to problematic situations as well as being detail orientated while meeting strict deadlines.

Able to manage various priorities while working independently and always prepared to handle any challenges

in the workplace.

Computer Applications:

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Project

Microsoft Access

Microsoft Outlook

Microsoft Visual Basic

Windows

WORK EXPERIENCE

Customer Service Rep II

Connextions - Charlotte, NC - 2011 to Present

Identify, research, and resolve customer issues sent through email and create escalation reports for corporate

office

Handle all customer inquiries escalated by floor agents

Answer phones and respond to customer request, sell products, upsell and place orders in system database

Store Manager/Tax Preparer

Jackson Hewitt - North, VA - 2006 to Present

Successfully managed store handling all clerical and management tasks (e.g., data entry, filling, records

management, payments, deposits, delegation, and conflict resolution)

Handled all customer inquires over the phone and in person ensuring all their needs were meet (e.g.,

addressed their complaints, fixed errors, communicated about all of our services, and ensured customer

received their checks) while providing exceptional customer service

Ensured office was properly stocked with office supplies quickly earned respect of coworkers and superiors

Receptionist/Accounting Clerk

Jackson Hewitt - Fairfax, VA - 2007 to 2008

Handled customer inquires over the phone and in person looking up customer accounts while resolving all

inquires

Received payments from customers and lockbox issued customers receipts ensuring to update customers

accounts and check logs

Performed multifaceted clerical tasks (e.g., data entry, copying, faxing, and opening, sorting and distributing

incoming mail)

Scheduled all conference room meetings through outlook ensuring to update all departments through email

Processed disposal quires by tons and dollars generated and reviewed productivity reports for upper

management

Owner and Operator

A Child's Sanctuary - Woodbridge, VA - 2003 to 2007

Obtained a business license through Commonwealth of Virginia while maintain all state regulations and

standards

Created and schedule all activities for the children daily activities while ensuring the activities were safe

and age appropriate

Collected all payments from clients making bank deposits and handling all banking transactions ensuring

all accounting requirements were handled

Created applications for enrollment and maintained all records

Prepared all information that was given to clients in the form of flyers, letters, and emails

EDUCATION

Bachelor of Science in Management Information Systems

Pfeiffer University - Charlotte, NC

2009 to 2011

Bachelor of Science in Business Administration

Pfeiffer University - Charlotte, NC

2009 to 2011

Northern Virginia Community College - Woodbridge, VA

2002 to 2007

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