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Customer Service Manager

Location:
Peoria, IL
Posted:
May 21, 2014

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Resume:

RYAN HILL

ryan acd8qd@r.postjobfree.com, ** Traders Circle, Apartment 240, Normal, IL 61761, (309) 989

8233

EDUCATION

Illinois State University (ISU) Normal, IL

English Degree December 2011

Cumulative GPA 3.3/4.0

Illinois Central College (ICC) East Peoria, IL

Associate of Arts and Sciences Degree December 2009

WORK HISTORY

Erie Insurance East Peoria, IL September 2013 Present

Claims Specialist I

In charge of all incoming and outgoing mail pertaining to Claims information.

Sorting Claims documents

Scanning all documents into Claims software.

Indexing all claims assigning them into the Claims software system.

State Farm Insurance Bloomington, IL May 2013 September 2013

Data Entry Specialist

Enter data into computer regarding auto and fire claims

Scanning

Indexing files

State Farm Insurance Bloomington, IL Sept 2012 May 2013

Electronic Load Specialist

Provide customer service, replacing agents' computers with new ones

Preparing computers for shipping

Data entry

• Imaging computers inputting them with basic start up software

Sears Roebuck & Co. Pekin & Bloomington, IL May 2008 April 2012

Receiving

Provide efficient and Professional customer service, ensuring all items are distributed in a

timely manner

Demonstrate attention to detail and organizational skills through tracking, stocking, and

distributing inventory

Work successfully in a team environment and also skilled in working with minimal

supervision

Pekin Community High School Pekin, IL Summer 2004 2007

Painter

MANAGEMENT SKILLS

Manager/Promoter of This Is Ours Music Festival 2008/2009

Organized bands from across the country to play small drug/alcohol free venue

Generated revenue of $1,000.00

LANGUAGE SKILLS

Fluency in Italian as a second language; knowledge in Portuguese, Spanish, and some

Chinese at a basic level

WRITING SKILLS

Strong writing ability in English and skilled knowledge on the use of grammar and

punctuation

Experience with writing in various styles including Argumentative, Persuasive, Narrative,

Research, Fiction, and Poetry

COMPUTER SKILLS

Windows based programs; Microsoft Word, Excel, PowerPoint

Typing skills: 65 wpm



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