Latasha Burl

*** ********* ******, *** *-B

New York, NY 10030

646-***-**** acd8q4@r.postjobfree.com

OBJECTIVE:

To obtain an administrative position in the healthcare field where I can utilize my business and

communication skills to assist with daily operations

EDUCATION:

Monroe College, Bronx, NY

Associate Degree in Business Administration, expected August 2014

GPA 3.75

Related Coursework:

Principles of Management, Macroeconomics, and Integrated Business Applications

EXPERIENCE:

Binder and Binder National Social Security Advocates, Appeals Department, Long Island City, NY

(June 2010 – Present)

• Keep records of claims and applications, answer phones, and send and receive faxes

• Facilitate communications between caseworkers, clients, and social service providers

• Provide quality assurance control

• Provide information about entitlements to clients

• Compose and file appeal claims for individuals with disabilities who have been denied Social

Security Benefits or Social Security Income.

• Assist clients in filling out applications for benefits

• Work closely with office manager to train new employees, schedule appointments, and

interactions

Messages Plus Call Center, Training Operator, New York, NY (January 2007 – November 2008)

• Trained employees in customer service and customer assistance

• Retrained employees of recurring mistakes

• "Reached" client with all emergency calls

Balduccis's Gourmet Supermarket, Head Cashier (May 2006-January 2007)

• Handled large volumes of cash totaling over 50K per day

• Assisted customers with product knowledge and information

• Balanced cashiers registers twice daily

• Trained employees in customer service and customer assistance

VOLUNTEER ACTIVITIES:

Harlem Children’s Zone (June 2010 – Present)

Member of the PTA Committee

After School Tutor and Special Events Coordinator

COMPUTER SKILLS:

MS PowerPoint and Word

REFERENCES:

Available upon request

Contact this candidate