TIM ARNZEN

ENTRY-LEVEL SQL SERVER ADMINISTRATOR & BUSINESS INTELIGENCE

***** ** ***** **** **** Kirkland, 98034

206-***-**** acd8p0@r.postjobfree.com

PERSONAL SUMMARY

I have extensive training with SQL Server architecture, administration, security, backup, recovery, performance tuning,

and Business Intelligence. Excellent written and oral communications skills and the ability to interact with all levels of

management and customers. Dedicated, enthusiastic with great attention to detail, analytical skills, and goal oriented.

EDUCATION

Bellevue College (2012-2014)

Certifications in SQL Server 2008-2014

• Database Design • T-SQL & SQL

• Optimization and Performance • PowerShell 3.0

• Advanced SQL Server Administration • HTML5 & CSS3

• Database Security

• SSIS Integration Services

• SSAS Analysis Services

Microsoft Virtual Academy Completions:

Database Fundamentals

Querying Microsoft SQL Server

Administering Microsoft SQL Server 2012

Integration and Analysis Services

Software Development Fundamentals

Getting started with PowerShell 3.0

HTML 5.0 & CSS3

Developing in HTML 5.0 with JavaScript and CSS3

JavaScript Jumpstart

Seattle University (2003-2006)

Bachelor of Arts in English GPA 3.48

EMPLOYMENT BACKGROUND

Customer Service II ̶ Market Leader Inc. 2007- Current

A call center service focused around a CRM database and website Technology. Skills include domain purchases, and set

up customers with their website. Billing, maintenance of accounts, investigation of software issues using JIRA and Bug

tracker. Resolved 450 tickets in the past year with the technology team. Excel, Goldmine, and etc. Helping frustrated

customers become comfortable with modern real estate technology.

Department Manager ̶ Barnes & Noble 2001-2003

Product management, customer service, receiving, sales, scheduling, and the training of new employees. I managed daily

operations and expectations of management and B&N executive teams. A love of books.

Manager ̶ Newscope Technology 1995-2000

Managed the testing department and database for the development of telephony based systems. This process involved

thousands of informational scripts and wav files for services in 23 US cities. Access, and Excel.

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