Thomas Lee

Network System Engineer II at excelleRx

acd8o6@r.postjobfree.com

Summary

Highly skilled and accomplished IT professional with strong experience in local area networks, wide area

networks. Network administration, Cisco routing protocols, network support, network maintenance, and desktop

support.

Specialties

Cisco Routing & Switching.

Experience

Network System Engineer II at excelleRx

September 2012 - Present (1 year 9 months)

• Design, implement, configure, analyze, and support the company's internal and external data

communications systems which include the local area network (LAN) and wide area network (WAN)

utilizing primarily Cisco-based network switches, and routers.

• Assist in procurement, installation and configuration of network hardware and peripherals, and data circuits.

Interact with external support contractors.

• Day-to-day administration and support of corporate firewalls and VPN solution

• Maintains computer networks and related computing environments including cable plants and maintaining

service records.

• Configure, administer, manage, and maintain integrity and relevance of LAN\WAN network management

and monitoring platform(s)

• Creates metrics on, and monitors, network performance. Determines whether adjustments should be made

and makes suggestions for improvements.

• Perform routine maintenance, system upgrades, and daily operational controls as assigned by management.

Supports Network disaster recovery operations.

• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems.

Coordinates and supports incident management with vendors for remediation of circuit outages and

equipment failures. Provides real time escalation response for support issues.

• Manage system updates to all Network related devices

• Develops and maintains Network environment documentation, and assists in Networking component asset

management and maintenance of support.

• Maintain external IP addressing, external DNS, and Domain Name registration and maintenance

Data Center Design Engineer at Wells Fargo Securities

September 2011 - August 2012 (1 year)

Maintaining a fully populated disaster recovery & production data centers including main distribution frame

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and intermediate distribution frame. Troubleshooting & designing layer one architecture, racking, stacking,

cabling and extending Telco-circuits to devices as needed. Over 500 servers and 300 Network devices.

Creating change requests & purchase orders for infrastructure when projects are designated.

Maintaining the inventory database for all three DR & Production data centers.

Data Repair Analyst at Broadview Networks

June 2008 - July 2010 (2 years 2 months)

high level customer configurations for proprietary and non-proprietary equipment. Cisco 2400 -7600 series,

Juniper ERX - 1400 series, Cisco 7200 series switches, Adit, Adtran and Netopia used for XDSL customers.

T1 Routers, Pix Firewalls, CSU's/ DSU's, DSLAM, Xycel, and Coppercom, DSL routers.

Provide DNS, Web, POP,XDSL,PRI, EFM, Point to Point, MPLS, and Frame-Relay support.

Assist local and off net engineers with cabling of LAN/WAN infrastructure. Maintaining network topologies

using TCP/IP, PPPoA, PPPoE, RFC1483, HTTP, and SMTP. Excellent knowledge using SIP/MGCP for

PRI's and dynamic VOIP services.; Provide level I, II, and III support to Broadview end users Engineers and

Field technicians.

Answer inbound/outbound customer request via email or national support hot line. Update customer and

vendors with trouble report status in two - four hours intervals.

Extensive troubleshooting with VZ, AT&T, MCI, and other third parties vendors to restore

DATA/VOIP/DAIL UP services to facilities.

Network Engineer at Unisys Network Operation Center

June 2007 - June 2008 (1 year 1 month)

Monitoring Eli-Lilly worldwide IT infrastructure which consist of infrastructure components, tools, and

operations support functions for change requests using trouble tickets.

Providing root cause event analysis and correlations within SLA.

Reduce the numbers of events that are opened into the Eli-Lilly Remedy systems by reporting on the root

cause failure of any monitored device or system.

Monitoring Eli-Lilly remedy queues for change requests or trouble tickets. Responding to Eli-Lilly end users

that submitted monitoring requests for devices and servers.

Application tools, and services used: Smarts (equivalent to HP open view), Remedy, UNIX, NETIQ, Share

Point, Concord, WinSCP, and WEB Trends.

System Support Specialist at American College of Radiology

September 2006 - February 2007 (6 months)

Provide users with assistant to all proprietary ACR programs and application. (Adams Systems, Clinical Mail,

Clinical RTOG, Clinical Acrin, SAS, EAST4.0 and Citrix)

Repairing and upgrading of all network printers, standalone printers, workstations and laptops.

Troubleshooting all LAN/WAN/E-mail/Password/Spy-ware and networking related issues.

Inventory on all local and network printers. Efficiently and promptly resolving assigned trouble tickets VIA

ACR's internal tracking software. (Track-it)

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Memory upgrades, user account creation and reconciliation.

Configuration of all Audio/Video equipment.

Educating users on internal software updates, patches and upgrades.

Technical Support Specialist Level II at Comcast, Commercial Services Online

December 2004 - August 2006 (1 year 9 months)

Provide customer facing support to all commercial technicians and customers.

Troubleshoot LAN/WAN configuration, delivery of cable modem service on cable infrastructure. Support for

email applications with SPAM issues.

Provide support to both customers and their consultants.

Answering inbound customer calls and returning them in a prompt and timely manor.

Troubleshooting modems, router or combination device. Identifying LAN issues as a demarcation for level I

technicians.

Trouble shooting mail delivery problems, client configuration, domain issues, and DNS problems.

Identification of server level issues and Proxy Server configuration.

Promptly and efficiently updating and resolving trouble tickets Via Remedy/TTS.

CAE Technician Level I at Comcast

September 2003 - December 2004 (1 year 4 months)

Troubleshooting high speed internet end users problems. Answer medium volume of incoming telephone

calls. Handles telephone and e-mail inquiries covering full range of customer services serviceability, sales,

service problems and billing in a prompt and professional manner.

Efficiently and effectively troubleshooting cable PC/CHSI/E-mail/modem problems. Escalating advanced

troubleshooting problems to technical support group when appropriate.

Updating trouble tickets Via Remedy/TTS.

Service Technician at Bantec

July 2003 - September 2003 (3 months)

Driving in the Tri-State area repairing, upgrading, installing and servicing Dell, Best Buy, Gateway, GE, and

Circuit city laptops and desktop computers. A+, Net + certified repairs on all equipment. LAN/WAN support

for home networks & corporate environments when necessary.

PC Deployment Technician at Navy Marine Core Intranet Philadelphia

February 2003 - July 2003 (6 months)

Rolled out over (700) Dell workstations, migrated users Lotus notes email to Microsoft outlook within a

server based environment. Configure user system setting to coexist with existing PC's, installed networking

applications for management to monitor traffic individually and also as a Server Farm. Performed all

firmware up grades on POE switched.

Help Desk Specialist (promotion from Field Engineer) at Automated Wagering International

September 2000 - November 2001 (1 year 3 months)

Handle inbound calls and email inquires from lottery retailers regarding onsite issues (hardware, software,

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updates, etc.). Log all inquires within a Unix-based environment, troubleshoot problem for first call

resolution, and if not resolved dispatch appropriate tech. Analyze geographical map to determine closet tech

then dispatch appropriately. Diagnose fraudulent software systems and report if activity found.

Field Service Engineer at Automated Wagering International

August 1998 - September 2000 (2 years 2 months)

Servicing Philadelphia Tri-State area lottery machines (Common Wealth of Philadelphia). Repairing,

diagnosing, trouble-shooting all onsite issues ranging from mechanical, software, hardware and network

related. Installing CSU/DSU's, testing UNIX based systems to accommodate State government polices and

procedures. Educating customers on how to repair equipment in the event of an emergency.

Skills & Expertise

Cisco Technologies

VoIP

TCP/IP

Switches

DNS

Routers

Cisco Routers

Network Administration

Troubleshooting

Disaster Recovery

Servers

Data Center

VPN

Technical Support

WAN

Networking

Firewalls

Certifications

Cisco Certified Network Associate

CISCO License Will provide per request February 2011 to February 2014

Microsoft Certified Professional

MCP 70-291 Network Infrastructure License Will provide per request

CCNP 642-832 (Switch)

Cisco - CCNP 1 of 3 License Will provide per request May 2011 to May 2014

CCNP 642-902 (Route) Implementing Routing Protocols

Cisco - CCNP 2 of 3 License Will provide per request August 2011 to August 2014

Cisco Certified Network Professional

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Cisco License Provided per request February 2011 to October 2014

Education

Network learning Institute

Cisco Routing & Switching., 2010 - 2011

Activities and Societies: Techexams.net

Community College of Philadelphia

Computer Science, 2003 - 2004

The Cittone Institute

Associate's degree, Electrical and Electronics Engineering, 2000

CHI/RETS Institute

Associate, Electronics Engineering, 1998

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Thomas Lee

Network System Engineer II at excelleRx

acd8o6@r.postjobfree.com

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