MONICA RYAN

*** ****** ******, ***, ************* 01238

413-***-****

413-***-****

acd8nf@r.postjobfree.com

Interest: TRAVEL INDUSTRY MANAGEMENT POSITION

QUALIFICATIONS PROFILE

Hardworking and dedicated professional, with extensive experience in high-end travel management. Skilled in overseeing the entire facets of travel operations, with out-of-the-box techniques and strategic ideas to provide creative solutions to problems. Well-experienced in developing and maintaining relationships with professionals and clients. Highly recognized for unparalleled work ethic and positive attitude toward work; with proven capacity to accomplish all assigned tasks. Dedicated to leveraging exceptional management aptitude and well-rounded skill sets to achieve professional growth. Capable of adapting quickly to fast-paced and changing environments. Armed with strong interpersonal and communication skills; bilingual in French and English.

CORE COMPETENCIES

Travel Management Customer Service Organizational Skills Team Management

Strategic Planning Interpersonal Relations Problem Resolution Time Management

RELATED EXPERIENCE

TRAVEL DYNAMICS INTERNATIONAL, NEW YORK, NY

Director of Travel Services

Rendered oversight to the entire department and handle all reservation calls as well as the pre-departure and post-trip mailings, which included all documents, airline ticketing, book, and educational mailings. Accompanied executive directors on tours to familiarize them with new ships and destinations. Spearheaded the training of staff in providing exceptional service to discriminating travelers with specific needs.

- Took charge in developing customer service guidelines for staff which improved both individual client and parent organization relationships

Travel Service Manager

Functioned effectively in organizing all aspects for the successful operation of international tour programs, which included sales, customer correspondence, inter-department communications, trip documentation, hotel/cruise/air allotments management, tour escorts orientation, and account reconciliation.

- Received assignment in managing high-profile accounts which required extra special attention

- Successfully sold clients on new dates and destinations when desired programs were sold out

- Served as an effective company liaison, building strong relationships with the organization’s executive directors

IPMC TRAVEL, NEW YORK, NY

Director of Travel Programs

Rendered direct oversight to all phases of marketing, selling, operating, and documentation of deluxe international medical tours designed for doctors to obtain their Continuing Medical Education (CME) credits. Facilitated the training of new staff on company operations after relocation from New York to Wisconsin.

- Played an integral role in boosting sales and increasing return clients through development of a personalized communication program for prospective and existing clients

- Established a dynamic family program for the expansion of client base to a younger demographic

OTHER EXPERIENCE

CANYON RANCH, LENOX, MA

Assistant Dining Room Manager - Jul 2011–Present

Dining Room Supervisor - Jul 2007–Jul 2011

Hostess - Nov 2000–Jul 2007

CANYON RANCH, LENOX, MA

Membership Sales Associate - Jan 2004–Jul 2011

ADT SECURITY SERVICES, W. SPRINGFIELD, MA

Custom Home Sales Representative - Jun 2006–Jul 2007

THE WOMEN’S TIMES, GREAT BARRINGTON, MA

Sales Representative - Nov 2000–Jul 2006

TRAVEL DYNAMICS INTERNATIONAL, NEW YORK, NY

Marketing and Database Consultant

AMERICAN EXPRESS / MORGAN STANLEY, NEW YORK, NY

Lead Agent – Latin American Desk

SHUREWAY TRAVEL, NEW YORK, NY

Program Manager

EDUCATION

Bachelor of Arts in French - FORDHAM UNIVERSITY, THE BRONX, NY USA

Junior Year Abroad - L’INSTITUT AMERICAIN, AIX-EN-PROVENCE, FRANCE

TRAINING AND CERTIFICATION

Serv-Safe Certification Service Intentions Train the Trainer Service Excellence

ACTIVITIES

Co-Chair - Green Team, Canyon Ranch

Member - Board of Public Works, Town of Lee

Member - Sandy Beach Committee, Town of Lee

Chair - Town of Lee Recycling Committee

TECHNICAL ACUMEN

Microsoft Office Suite: Word, Excel, PowerPoint, and Access ACT FileMaker Pro Genesis

WordPerfect Lotus Sabre Opera Pars PDN Worldspan Concept

TRAVEL EXPERIENCE

Antarctica, Argentina, Austria, Belgium, Canada, Caribbean, China, Cook Islands, Croatia, Egypt, England, Fiji, France, French Polynesia, Greece, Indonesia, Ireland, Israel, Italy, Kenya, Malaysia, Mexico, Montenegro, The Netherlands, Peru, Singapore, Spain, Switzerland, Tunisia, Turkey

Contact this candidate