Post Job Free

Resume

Sign in

Project Manager Customer Service

Location:
Yonkers, NY
Posted:
May 21, 2014

Contact this candidate

Resume:

Edythe V. Harrell

*** **** ******, ***. **, Union City, NJ 07087

Home: 201-***-**** Cell: 954-***-****

acd8n4@r.postjobfree.com

Program and Project Manager, Business Analyst, QA Specialist,

and Documentation Specialist

Accomplished, bottom line focused manager with a proven track record of

managing all aspects of large scale IT projects from requirements and

design through testing, implementation and training.

> Broad based industry experience including financial, manufacturing,

health care, and research.

> Visible achievements include successful design, modification, and

implementation of both in-house and packaged software systems.

> Possesses "big picture" thinking and decisive leadership strengths; able

to manage projects and personnel in diverse environments; successful

track record in building and maintaining customer relationships; proven

ability to work with CEO and senior management to integrate IT function

within the business.

> Proven ability as a negotiator.

SUMMARY OF QUALIFICATIONS

. Software Development - concept through delivery

. Business analysis and requirements gathering in various industries

. Authoring documentation including requirements documents, technical

reference manuals, training materials, and user manuals

. All phases of system testing including writing test cases, performing

unit and system tests, and documenting required changes based on test

results

. Facilitating training for all levels of an organization from trainees

to senior management including preparing all training materials

. Regulatory compliance and reporting

. Preparing annual goals and budgets and personnel performance

appraisals

EDUCATION

MBA, University of North Carolina Kenan-Flagler Business School, Chapel

Hill, NC

BS, Mathematics, Barton College, Wilson, NC

PROFESSIONAL EXPERIENCE

Quinta Essentia Designs, Fort Lauderdale, FL. Business Owner: Startup

company to design and manufacture a line of women's clothing and

accessories. (2005-2009)

Analytical Sciences, Inc (ASI), Durham, NC, QA/User Support Manager: ASI

was a small, privately held company providing contract technical and

statistical support services to government and private industry. Position

was with TDMS (Toxicology Data Management System) contract administered by

NIEHS (National Institute of Environmental Health Sciences). TDMS is a

proprietary system for creating and maintaining the database for NTP

(National Toxicology Program) research data collected by LDAS (Laboratory

Data Acquisition System). Responsible for all User Support Liaisons, QA

staff, and technical writing staff. Due to limited technical writing

staff, provided much of the documentation myself. Also helped to maintain

a good relationship between contract staff and NIEHS Project Officer. (2000-

2001)

Technology Planning and Management Corporation (TPMC), Durham, NC, Program

Manager: TPMC was a small, minority owned business providing contract

technical services primarily to government. Managed multimillion-dollar

federal contract to provide computer support services for TDMS and LDAS.

Worked closely with customer to assure that all contractual obligations

were successfully fulfilled. Prepared contract budget and annual plan.

Contract personnel included three department managers and approximately 40

other employees including programmer/analyst, DB administrators, QA

personnel, system design engineers, and user support liaisons. Continued

to serve as Project Manager for LDAS while assuming Program Manager

position. (1999-2000)

TPMC, Durham, NC, Project Manager: Managed software developers and testers

in complete redesign of LDAS from an MS-DOS to an MS Windows system.

Participated in system design and architecture; insured that system fully

complied with requirements specifications; prepared project schedules and

set milestones and monitored progress via MS Project; reported system

status to senior management and customer; assisted in resolution of complex

technical and system problems; trained laboratory data collection personnel

and pathologist in the use of new system. Assumed position while serving

as User Support Manager and continued after becoming Program Manager. (1998-

2000)

TPMC, Durham, NC, User Support Manager: Managed user support liaisons

responsible for assisting laboratories contracted by NIEHS to conduct NTP

studies. Liaisons set up research studies on LDAS, insuring that study

data was properly transferred to TDMS, and made changes to the data as

directed by authorized NIEHS review groups. Also provided significant

support to the Program Manager in preparing budgets, schedules, reports,

and other required documentation. Continued to fulfill these duties while

assuming the role of Project Manager for a software development project in

October 1998. (1998-1999)

TPMC, Durham, NC, Programmer/Analyst: Provided programming and maintenance

for administrative systems for computer support services contract with

NIEHS. Participated in conversion of existing budget system to a Web based

system. Named project leader for Budget System after only 2 months on the

job. Assisted in design and development of a Web based conference room

scheduling system. Provided user training for both budget and conference

room scheduling systems. Received three "President's Awards" for

exceptional contributions and excellence in customer service. (1996-1998)

ADDITIONAL EXPERIENCE

. 5 years programmer/analyst

. 5 years research study analyst

. 2 years financial product development

. 2 years financial system administration

. 2 years regulatory compliance

. 1+ years retail experience



Contact this candidate