Archie Collins, BSBM

Recent Graduate

Houston, TX - Email me on Indeed: indeed.com/r/231732e050cfe557

* Seven years of experience in Office Management, Customer Service and Dispatching.

* Interfaced with multiple departments to ensure customer satisfaction.

* Proficient in Windows, Microsoft Word, Outlook, Access, PowerPoint and Excel.

* Advance in Eclipse (Integrated Development Environments), AS/400, Interaction Client, Nortel

PhoneSystem, EPIC, and IDX Scheduling. Agent Information Management, Informant, Oracle, People Soft,

SAP, ADP, Kronos (Time Keeper) and Blue Pumpkin (Workforce Management).

* Trainer for new and existing staff on operations and procedures.

* Type 35 wpm, 10 key by touch.

WORK EXPERIENCE

Administrative Coordinator - Scheduling Dispatcher

Texas Children's Hospital, Pulmonary Clinic - Houston, TX - August 2011 to August 2012

* 1 year contract

* Prepare and provide outpatient referals to the Clinic Chief for clearance.

* Coordinate the work flow of 15 respiratory therapists for scheduled pulmonary function test.

* Responsible for completing registration and check in and checkout functions for Pulmonary Diagnosis Lab.

Operations Supervisor

Interactive Response Technologies, Inc - Houston, TX - January 2011 to July 2011

(Call Center)

* 6 month contract

* Ensuring the organization's policies and procedures are carried out effectively.

* Developed between 12-15 CSR's team that consistently met or exceeded specific performance metrics:AHT,

Quality, Customer Satisfaction, Schedule Adherence, CSR Efficiency, and Absenteeism & Attrition.

Communications Specialist II - Dispatcher

Kelsey-Seybold Clinic - Houston, TX - August 2008 to December 2010

(Call Center)

* Processed alpha-numeric pages for Doctors and clinical staff throughout the entire St.Luke Episcopal Health

System for Internal Medicine, Family Practice, OB/GYN, Pediatrics and 17 specialties.

* Scheduled, confirmed, and cancelled appointments for Doctors, Nurses, and Patients.

* Served as a method of communication between Patients, Doctors, Nursing Staff, Lab Corp, and Pharmacies.

Enrollment Specialist I & II - Call Center Team Lead

Money Management International - Houston, TX - August 2006 to August 2008

Lead Trainer and responsible for the evaluation and goal-setting of a ten-member team.

* Increased morale, productivity, and quality assurance among telephone agents.

Members Service Representative - Team Lead

Northwest Y.M.C.A - Houston, TX - May 2004 to August 2006

Responsible for monthly membership quotas and 6 team members.

* Identified errors and implemented solutions with team members and leaders.

EDUCATION

Bachelor of Science in Business Management

University of Phoenix Katy Campus - Ground Campus - Houston, TX

2009 to 2013

High School Diploma in High School Coursework

Scarborough High School - Houston, TX

2002 to 2006

SKILLS

Office Administration and Executive Management

ADDITIONAL INFORMATION

TWIC CARD

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