Customer Service Manager
Resume:
Charles S West
Orlando, FL **822
acd8j7@r.postjobfree.com
Goal
To excel to the best of my ability in my areas of expertise. My goal is to work for
a business or company that can help me build my skills up and succeed. I take
great satisfaction in what I do and helping build the reputation of the company I’m
devoting myself to.
Experience
At least four years in the hospitality industry
At least seven years of customer service in a multiple working
environments
At least two years of janitorial experience
More than one year of maintenance experience
Experience in successfully training over a dozen employees in my
field/position
Areas Of Expertise
Labor Management
Guest Service
Daily Operations
Training
Maintenance
Janitorial
Education/Certification/Acknowledgements:
Obtained GED/High School Diploma
SevrSafe Certification
Classes for BSM (Basic Shift Management), ASM (Advanced Shift
Management)
Nominated for Employee of the year within first 6 months of working at
company
Promoted on numerous occasions
Successfully trained over a dozen employees, including superiors in my
job position
Employment History
Wawa Orlando, FL
SMA
Part-time, Full-time Aug 2013 to Present
Responsibilities Include:
Maintaining gas station pumps in working condition and reporting any
flaws that might interfere with proper usage.
Maintaining a clean outside environment for customers, such as pump
areas, all outside concrete spaces, car service areas and trash clean up.
My routine extends to inside the facilities in maintaining cleanliness of
bathrooms, floors, refilling supplies as needed and making sure customers
enter and leave our store with great satisfaction.
Stocking the cooler/freezer area also falls in this job description as well as
unloading and unpacking trucks with supplies therefore lifting up to 50+ lbs
at a time with ease.
I am also in charge of training new supervisors and managers in this
position as to inform them of all important functioning areas there is to
maintain around the outside and inside the store.
Manager: Mike
2225 S Goldenrod Rd/Curry Ford Rd
Orlando, FL 32822
Wawa Orlando, FL
CSA
Part-time, Jan 2013 to Present
Responsibilities Include:
Managing a cash register with little to no mistakes, as well as count and
issue customer change and receipts.
Maintaining superior customer service while interacting with customers
and dealing with problems that may arise.
Using my abilities to work in multiple departments such as the deli,
beverage, stocking and customer greeting areas.
Following company policy, keeping customers happy and staying in
accordance with attendance and appearance.
Manager: Trinidad Alicea
4700 S Goldenrod Rd Orlando, FL 32822
Pollo Tropical Orlando, FL
Team Member/ Cashier/ Food Prep/Line Cook/ Dining Attendant
Part-time, May 2011 to Feb 2013
Responsibilities Include:
Managing cash register with little to no mistakes, as well as count and
issue customer change and receipts.
Maintaining superior customer service while interacting with customers
and dealing with problems that may arise.
Handling food preparation, drive through duties and lobby/cleaning tasks
to the best of my ability while abiding by all safety regulations and store
policies.
Assisting in line to prepare, cook and serve readied foods to customers,
while working in a team atmosphere.
Maintaining excellent customer service when seating customers as well as
meeting customer needs
Maintaining lobby area/seating area clean and sanitized as well as having
all food area/utensil areas stocked at all times.
Manager: Larry Humes;
8408 S Orange Blossom Trail
Orlando, FL
The Gold Buying Company Orlando, FL
Advertiser
Full-time, June 2010 to May 2011
Responsibilities Include:
Advertising for hours at a time, representing and displaying company name
to the best of my ability to encourage sales and customer interaction.
Asking questions about products and giving detailed information when
needed, in order to satisfy clientele
Manager: Brandon Dominy; 407-***-****
1790 Sand Lake Road Orlando, FL 32809
Ripleys...Believe It Or Not Orlando, FL
Cashier
Full-time, June 2009 to February 2010
Responsibilities Include:
Operating and handling a cash register, including receiving payment for
goods and handing out cash and receipt.
Excelling in customer service as well as a professional retail setting
Manager: Tina Gailor; 407-***-****
8201 International Drive Orlando, FL 32819
McDonalds Orlando, FL
Shift Manager
Full-time, July 2007 to June 2009
Responsibilities Include:
Managing a fast paced food restaraunt, as well as supervising and
managing a staff responsible for being in sync, working together and
working towards a common goal.
Excelling in customer service as well as sanitation of the property.
Priorities also included handling large amounts of cash, handling deposits
and excelling in superior customer service.
Manager: Sam Arthur; 407-***-****
4066 S. Semoran Boulevard
Orlando, FL 32822
Areas of Interest/Skills
My career interests dwell in custodial and janitorial/maintenance.
I also gear towards a passion to supervise/manage.
My skills include beginning levels of Spanish as a second language.
Drivers license is valid.
Reliable transportation.
Great work ethic/Attendance record.
References: Available upon request
Contact this candidate