Emmanuel Martin

**** *.*. **** ******

Fort Lauderdale, Florida

954-***-****

acd8i1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Attained my A+ Certification and skilled in the Fundamentals of

Personal Computers, Customer Support, Hardware and Software

Installation, Windows Operating Systems, and Basic Networking with

security.

EDUCATION: Homestead Job Corps Center Homestead, Florida

A+ Certified Technician 2008-2010

Dillard High School Fort Lauderdale, Florida

Diploma 2004-2008

EXPERIENCE:

Balance Staffing Fort Lauderdale, Florida

Remote Technical Support for HP/Avast October 2013 - Present

• Responsibilities included resolving all common computer problems including

viruses, malware, slow performance, errors, email client set up, software

installation and configuration, wireless networks and peripheral problems.

• Performed advance troubleshooting, diagnosis, installed functionality software,

performed windows updates, configured, and repaired computer systems, and

network router components.

• Installed and configured Avast Security Software to maintain system security and

provided assistance with all HP products including printers.

• Took Incoming calls in order to provide customer account assistance using PIP,

remote support using Bomgar, and third-party software assistance tools for

resolutions.

Techzilla Coconut Creek, Florida

Hardware Repair Technician April 2013 - September 2013

• Identified any possible upgrades a laptop or desktop may require and relaying that

information to a Service Advisor through Salesforce.

• Responsibilities included problem detection and solving, fixing and installing software

and hardware components on Dell, HP, Toshiba, Sony, Asus, Samsung, Lenovo, etc.

• Repaired computers by replacing LCD screens, motherboards, cables, etc.

• Upgraded components and software, including identifying accurate computer parts

for Apple and Windows based computers.

• Performed data migration on liquid damaged computers and retrieved warranty

information.

CompUSA Fort Lauderdale, Florida

Technical Support Service Advisor February 2011 - July2012

• Responsibilities included problem detection and solving, fixing and reinstalling

software.

• Troubleshooting, diagnosed, installed, upgraded, configured, and repaired computer

systems and network systems components.

• Upgraded RAM, operating systems, graphics cards, and software .

• Interacted with 100+ customers face-to-face and over the telephone to analyze the

issue with their inoperable device.

• Set up GPS systems, Bluetooth devices, Wireless Routers, cable modems, and

infrared devices.

Kelley Kronenberg Attorneys at Law Plantation, Florida

IT Computer Specialist/ Office Assistant (Intern) July 2010 - December 2010

• Responsibilities included problem detection and solving, fixing and reinstalling

software and hardware, and maintaining the company network.

• Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired

Windows and Macintosh based computer systems and network system components.

• Configured, installed, and maintained the smooth operation of office printers, office

based phones, cellular phones, and electrical equipment.

• Installed Abode Professional, Parallels, and maintained successful access to Remote

Desktops on OSX based computers.

• Provided assistance to 100+ end users remotely using logmein.com

• Set up Internet Protocol Configurations and Network Printers.

•

HIGHLIGHTS: Work well in a high pressure environment.

• Well-organized and efficient.

• Has 5 years experience in technical support.

• Examines and pays attention to detail.

• Print/Copy center expert using Xerox machines

FUNCTIONAL SKILLS:

• Diagnose Procedures and Troubleshooting techniques for

Windows ME, 2000, XP, Vista, 7, 8, Mac OS X 10.6 Snow

Leopard, and Ubuntu

• Installing, Configuring, Optimizing, and Upgrading Printers.

• Diagnose and troubleshooting BIOS, Smart Cards, Authentication

Techniques, PCMCIA adapters, Viruses, Registry Errors.

• Data Migration, Data backup, Cloning

• Network Security WPA/ WPA2 /WEP

• Setup Outlook, Windows Essentials, and Personalized Internet

browsers

Contact this candidate