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Human Resources Customer Service

Location:
Frederick, MD
Salary:
70000
Posted:
May 21, 2014

Contact this candidate

Resume:

Sheri Levine **** Prospect Hill Place Frederick, MD 21704

301-***-**** www.linkedin.com/in/sherilevine email:

acd8dc@r.postjobfree.com

PROFILE & PROFESSIONAL QUALIFICATIONS:

Human Resources and Financial Services Analyst with 15 years of

professional experience in large and mid-size corporations. Provides a

unique mix of analytical skills in financial services including: fund

accounting, NAV, securities processing and reporting. Expanded career

focus to human resources by supporting a 1,500 union employee division

providing benefits administration. Experienced in hands-on use of complex

software and data systems. Additional skills include:

> Solid professional that is process/operationally oriented and works

well in any environment

> Superior relationship building skills and ease in interacting with all

levels of management and clients

> Competence in developing training manuals and successfully delivering

training on a variety of operational processes

> Ability to productively manage multiple priorities

> Experienced in establishing procedures to increase efficiency and

lower risk

> Diverse compliance experience with respect to collective bargaining

agreements as well as State and Federal labor laws

> Demonstrated success in managing union compensation and benefits from

employer's side

> Accounting, payroll and finance experience

WORK EXPERIENCE:

Operating Engineers - Local 99, Washington, DC

2013-2014

Researcher and Special Project - Temporary Position

. Investigated and analyzed upcoming contract opportunities for Lead

Organizer

. Partnered with Lead Organizer in preparing for all National Labor

Relations Board actions

EMCOR Government Services, Arlington, VA

2008-2013

Human Resources Operations - Benefits Administration

. Served as the HR lead for operationalizing all benefit matters

relating to the administration of the EMCOR's union workforce

. Coordinated implementation of new collective bargaining agreement

contracts with various internal counterparts; such as accounting,

payroll and union representatives

. Leveraged company's HR data system to obtain and analyze pertinent

data and prepare exhibits/documentation to assist in collective

bargaining proposals

. Developed, generated and analyzed ongoing and ad-hoc special reports

pertaining to employee data, including, but not limited to, issues

such as benefits, staffing levels/deployment, turnover, compensation,

promotions, etc.

. Managed and verified annual pay increases with HR Directors and site

based management

. Contributed to annual industry salary surveys and regulatory reporting

requirements

. Lead HR representative to internal IT effort to develop a

comprehensive database to consolidate HR contract data

. Primary point of contact for field personnel for inquiries related to:

dues inquiries, health and welfare, pension and other related

questions

. Interpreted applicable laws and policies relating to employee personal

time off and advised management and employees

Fortigent, LLC, Rockville, MD

2007 - 2008

Senior Analyst

. Analyzed and processed all Corporate Actions requests for client

portfolios. Managed Daily Online Corporate Action announcement Program

. Assisted in developing documentation to improve efficiency in training

new employees

. Supervised interns from various departments

. Led a "Community Service initiative" sponsored by company's CEO to

create company-wide work-life balance program as well as driving

community outreach both of which assisted in marketing Fortigent to

clients

E-trade Financial, Arlington, VA

2006-2007

Client Administrator

. Maintain and monitor all documentation received from brokers

. Provide mortgage fraud analysis on data received from outside vendors

. Provide weekly and monthly reporting with respect to documentation and

updates from brokers and sellers

. Process new broker applications and review all documentation for

completion and accuracy from broker

Fidelity Investments, Boston, MA and Washington, DC

1999 - 2006

Over 7 years of operations experience in the financial services industry

including back office quality assurance and front line customer service

roles

Financial Representative

. Provided and searched for new opportunities and cues to assist in

building Fidelity's assets, while interacting face to face with

clients on a daily basis

Senior Trust Accountant

. Researched and ensured trade settlements were posted and confirmed by

other business partners prior to end of day NAV balances. Prepared

daily/monthly reconciliations for cash balances, portfolio holdings,

and outstanding shares

. Served as a peer trainer/mentor for new hires

Operations Analyst

. Responsible for the accurate review and resolution of all Domestic

High Yield exception trades by settlement date and by effectively

communicating problems with broker dealers and custodian banks

Corporate Actions Analyst

. Analyzed time sensitive data regarding corporate actions, sourced from

internal and external vendors and clients, for accuracy and

appropriateness

. Communicated daily with external vendors and internal client (NFSC) to

increase efficiency in daily processing

EDUCATION:

NORTHEASTERN UNIVERSITY, Boston, MA

1996-2001

Bachelor of Science Degree - Sociology; worked as paid intern to help

finance education

COMPUTER SKILLS:

MS Office, JD Edwards, Sharepoint, Coins, Crystal Reporting, Lotus Notes

AFFILIATIONS:

Northeastern University Alumni Networking Coordinator, Maryland Region

(2006-2010)

Northeastern University Mid Atlantic Alumni Member

Society of Human Resources Management Member



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