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Customer Service Quality Assurance

Location:
United States
Posted:
May 21, 2014

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Resume:

Atiya Parker

Phone- 214-***-**** Message- 214-***-****

Email: acd8ci@r.postjobfree.com

Education: White Station High School- Diploma 2000

Ray Bouder School of Real Estate- Licensee 2005

Champion Mortgage Online- Compliance Officer Certification 2007

Various Workshops & Seminars Continuing Education 2004-2011

PHR Certification- Projection Date May 2013

Work Experience

Global Elite Staffing

Executive Recruiter

1/2007- 12/2013

Recruiting Information Technology, Healthcare, Mortgage (Specialized), Engineering, Manufacturing, Light Industrial,

Telecommunications, Accounting & Finance (Specialized), Customer Service, Oil and Gas, Business Development /

Sales, Marketing, Administrative and Professionals at all levels.

• Local and nationwide recruiting for permanent/direct hire, contract-to-hire and contract staffing needs

• Extensive full life cycle recruiting experience, including sourcing, screening & qualifying, interviewing,

interview prep, background & reference checks, offer negotiations, new employee paperwork, placement and

follow-up

• Strong and proven ability to quickly gain a full understanding of client needs and deliver highly qualified

candidates

• Sourcing: job boards, job postings, Internet, blogging, referrals, ATS/database, and social media/networking

• Proven success with high volume recruiting and placing candidates in highly competitive hard-to-fill

positions

• Track record for establishing, building and maintaining strong and effective professional relationships with

active and passive candidates

• Client/Account management, Invoice Management

• Communicate with managers and employees regularly to establish rapport, gauge morale, and source new

candidate leads

• Business Development

• Network through Industry Contacts, Association Memberships, Trade Groups and Employees

• Coordinate and Implement College Recruiting Initiatives

• Attend Career fairs for recruiting and company recognition

• Recently hosted 2012 Women’s Business Luncheon in Dallas, TX to gain new referrals and networking

opportunities

American Mortgage Consultants

In-House Corporate Recruiter (Contract)

03/2013 - 06/2013

As a contract recruiter here I applied my previous financial services experience developing relationships with the

business leadership and HR partners, in order to align qualified talent pipeline to business needs at all levels

• Additionally, exhibiting subject matter expertise in order to influence business hiring decisions

• Manage full life recruiting process, from talent identification to new hire on boarding/off boarding

• Partner with business managers to drive recruiting strategies for open positions at all levels

• Ensure alignment of recruiting activities with business goals and objectives

• Develop relationships with Senior business leaders and HR leadership

• Proactively source for talent through multiple channels; social networking, employee referrals, internet,

• Adhere to all compliance and regulatory requirements

• Maintains candidates slates

• Implement and support inclusion recruiting efforts and participates in diversity recruiting events, career fairs

and activities

Starpoint Solutions (Fannie Mae Vendor)

Dallas, TX

3/2012 - 10/2012

Position - Remote QA Underwriter Consultant

• Review loan files, analyze and report on significant loan quality trends, and initiate necessary actions to

mitigate losses

• Review closed and open loans for eligibility to Fannie Mae’s Selling guide, DU Guide, and/or negotiated

variances

• Perform risk analysis and make decisions regarding deficiencies identified during the review process

• Identify transaction components that indicate a potential for fraud and perform sufficient investigative work

to resolve issues that are identified

• Accurately record data and review conclusions in QAS (Quality Assurance System)

• Communicate the results of file reviews both verbally and written to internal and external customers

• Proficient in Fannie Mae & Freddie Mac guidelines and risk assessment tools used to decision mortgage loans

• Provided superior analytical support, problem solving, and negotiation skills

Adecco – (MetLife Home Loans Vendor)

Irving, TX

10/2011- 3/2012

Position- Sr. Correspondent Underwriter Consultant

• Maintained credit signature authority to render 2nd signature Approvals & Declines

• Subject Matter Expert- for answering the most complex underwriting /closing/processing questions incoming

from clients, account executives, and internal employees.

• Proficient with Fannie, Freddie, HUD, and MetLife Guidelines

• Proficient in Manual Underwriting with Due Diligence

• Proficient also using automated underwriting systems DU/LP- also RESPA/TIL and other regulatory

procedures and practices.

• Adhere to the escalation process for all Loan Level issues

• Responsible for knowing how to underwrite difficult scenarios and review difficult appraisals also being able

to explain the “How’s & Why’s” to other underwriters, correspondent partners and upper management with

complete confidence and professionalism.

• Responsible and accountable for all decisions rendered.

• Able to quickly and efficiently multitask and work very large projects to meet deadlines

• Adhere to all policy changes from upper management via conference calls, emails and work flows

Aerotek - (Bank of America Vendor)

Dallas, TX

10/2010- 09/2011

Position- Sr. Conventional Underwriter- SASE 3 Authority, Level III Auditor Consultant

• Sr. Conventional Underwriter: Examined residential loan documentation for accuracy, completeness, and

compliance with appropriate company and secondary market investor standards for several different types of

lending (Conventional, Government- backed, Home Equity, Etc.) Providing feed back to business partners as

appropriate.

• Evaluating credit decisions for accuracy based upon established risk parameters and in accordance with

policy, programs, and product guidelines.

• Assessing and reviewing loans for GSE and Non GSE Investors- Full complete Manual Underwrites as

needed for Secondary markets as well as Automated Systems Underwriting also perform Front Line

underwriting with a minimum of 7 files per day

• Level III Auditor: Assisting the team in gathering and organizing data that will help track, report and manage

internal control gaps issues and mitigation plans

• Conducted complex audits for the company, individual and investor audits, including due diligence in fraud

detection and prevention.

• Provided second level reviews of debt to income ratios and calculations

• Provided analytical support within an internal control environment as well as assist in the execution of the

Operational Risk program for the Line of Business.

• Cross trained with other Audit Lines of business for consistency, accuracy and performance quality

Supreme Lending Group

Memphis, TN

01/2004-08/2009

Position- Mortgage Loan Underwriter

• Manually underwrite & use AUS systems to perform and conduct Front line Underwriting on conventional

loans.

• Proficient in Fannie Mae & Freddie Mac guidelines and requirements.

• Possess current knowledge on state changes and federal regulations, as well as regulatory and investor

requirements relating to underwriting

• Perform Front line underwriting on minimum of 8 files per day

• Reviewed and clear stips/conditions on loans underwritten as well as team loans

• Answer calls by client or affiliates to understand and clear stips/conditions

• Assures compliance with policies and procedures outlined in the investor guides and contractual obligations

• Knowledge of current Appraisal Standards (HVCC) guidelines

• Assist in training and technical assistance to underwriting team when required

• Thorough knowledge of AUS systems (DU & LP)

• Excellent written and verbal communication skills

Charter West Mortgage Company

Memphis, TN

10/2001- 12/2003

Position- Mortgage Loan Underwriter/ Processor

Processor: Assist clients in completing detailed 1003 applications

• Collected basic income documentation (Bank Statements, Pay stubs, W-2’s, 1040’s)

• Completed verification forms VOE, VOD, VOR & Verify accuracy of information

• Order Title, Appraisal & Final copies of Sales Contracts

• Verify the basic lender loan requirements are met

• Package the file according to lender specifications

• Schedule and coordinate with all parties the time & location to sign final docs

Underwriter: Granted respective underwriting approval authority in the 1st attempt

• Cleared basic & difficult conditions

• Verified income & employment

• Review credit history and calculate the value of borrower collateral & assets

• Ensure property specifications & Loan terms meet investor guidelines

• Thorough knowledge of criteria & government regulations associated with various loan types (FHA, VA,

FHLMC, FNMA, 203K, Conventional & Private Investor)

• Proficient in using fraud guard/ reverse phone searches & fraud review systems

• Manually underwrite loans as well as use AUS systems as needed

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST



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