Aurelia Wallace

***** ********** *** *** ******* TX 77090

713-***-****

acd8cc@r.postjobfree.com

Summary

Seeking a responsible and challenging position in a growth

oriented progressive institution where my experience and skills

will significantly contribute to the overall success of the

organization and provide opportunities for my career growth.

Experience

Patient Account Specialist Nov 2010-Current

Christus Health

Provide effective collections services, ensuring the successful

recovery of accounts in accordance with client and state

guidelines.

Handle inbound patient account calls promptly and professionally,

providing assistance and resolution on issues and requests made

by patients or insurance agencies.

Knowledge of Fair Debt Collection Laws

Skip tracing

Accounts Receivable April 2006-Aug

2008

First Data System

Collect via telephone in a call center environment utilizing an

automatic telephone dialing system to contact merchants in

regards to their outstanding accounts.

Must stay in compliance with the departmental performance

standards in order to meet or exceed the objectives of the

department.

Strong verbal communication skills and a professional telephone

manner.

Answer customer inquiries about account status

Collection/Customer Service Aug 2003-Mar

2006

May Corporation

Collect payments on past due bills.

Create a list of people who have not made payments.

Locate customers using credit bureau information, background

checks, loan documents, and other paperwork.

Initiated all collection activities via telephone, letters and

email

Education

Jacksonville High School Sept 1994

Jacksonville, TX

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