EMOATA OKOSUN

**** **** ******

New Carrollton, Maryland 20784

Mobile: 301-***-**** Email:acd8c3@r.postjobfree.com

Objective: Seeking a position where my extensive communication experience will be used.

Summary of qualifications

Communications -- Good written and verbal presentation skills. Interpersonal Skills --

Effective team player with strong interpersonal, communication, and presentational skills.

Utilizes listening and analytical skills. Flexible -- High energy self-starter with a board scope

of experience in communications, and sales. Computer literate and internet savvy; knowledge

of Microsoft Office Suite. Open to trying new creative things, and willing to support creative

ideas. Attention to Detail -- Concerned with quality. Produce work that is orderly and

attractive. Ensure tasks are completed correctly and on time.

Employment History

BlueCross BlueShield- Broker Representative June 2013-present

Kaiser Permanente-Member Representative Nov 2012-2013

LivingSocial- Consumer Advocate May 2012

Prince Georges County Public Schools-Special Education D.A April 2009-2011

ChildFund International- Intern Representative June 2011

Experience Highlights

Customer Service/Call center experience

Promptly answers screens, and processes medical service requests and telephone inquiries

with strict adherence to confidentiality agreements and policies and procedures.

Build and strengthen relationships with members by acting as a brand ambassador and

provide exceptional member experience.

Educate members on our deals and how to interface with our website and our

organization.

Answer questions and troubleshoot issues for members

Confer with customers by telephone or in emails in order to provide information about

products and services, to take orders or cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken.

Collects and enters patient intake information into the appropriate medical service

software system to initiate the transaction.

Teaching experience

Creates and maintains a safe environment for individual served.

Plans and implements daily activity schedule; collects data as specified in a behav ioral or

instructional program.

Maintain a respectful interaction with the child at all times; maintains a good rapport with

the individual’s family

Maintain all expenditures within budgetary guidelines.

Provides smooth transitions to and from caregivers, reporting all relevant transitions to

families and staff.

Provide goal oriented and task oriented interventions as developed for the child.

Support children's emotional and social development, encouraging understanding of others

and positive self-concepts.

Keep records on individual children, including daily observations and information about

activities, meals served, and medications administered.

Identify signs of emotional or developmental problems in children and bring them to

parents' or guardians' attention.

Fundraising experience

Motivating and facilitating supporters to maximize the funds they raise.

Inspiring new supporters to raise money, while maintaining and developing relationships

with existing supporters.

Raising awareness of the charity and its work, at both the local and national level

Increasing funds by researching and targeting charitable trusts whose criteria match the

charity's aims and activities.

Education

Speech Communication

Prince George's Community College - Largo, MD

Skills: Lotus Notes, Salesforce, Admin, Microsoft Office Suite, Facets, Trms, Chats,

Kmate, Diamond

Contact this candidate