Michelle Mitchell

**** ***** ****** ****** ***. *10 * Chicago, Illinois 60637 * 773-***-**** * acd84o@r.postjobfree.com

Objective:

To obtain a long-term position with a company that will utilize my information technology, cashier, and customer service skills to become a

productive asset to the company.

Experience:

Grainger 02/2014-04/2014

Desktop Support Technician

• Daily quota over 100

• Imaging, backing, and restoring user data

• Shipping and receiving products

• Maintain upkeep an sustainability of all machines

Target- Chicago, IL 11/2013-01/2014

Cashier/ Guest Services Ambassador

• Assisted over 5,000 guests daily

• Maintained upkeep of registers and check lane area

• Collaborated with over 100 team members to maintain guest satisfaction

Urban Partnership Bank-Chicago, IL- 04/2013-09/2013

Desktop Support Technician

• Assisted with daily phone calls for support

• Handled tickets on a day to day basis

• Deployed and equip machines throughout the branches

• Packaged software via SCCM

• Basic Troubleshooting

Genesys Works-Chicago, IL 06/2010-09/2013

Contractor

• Maintained hardware safety knowledge by remembering all the proper protocols when operating, such as using a antistatic strap,

antistatic mat, and screw drivers

• Reassembled a computer by taking it apart and putting it back together

• Installed hardware computer systems such as RAM, video cards, and printers

• Upgraded computer to more than one administrator account and made more limited user accounts along with group accounts

Portillo’s-Chicago, IL - 04/2012-04/2013

Cashier/Instructor

• Handled over $5000 daily in customer transactions

• Collaborated effectively with more than 100 team members daily to ensure customer satisfaction

• Assisted over 1000 customers with merchandise selections

• Quickly adapted to completing multiple tasks on time or ahead of schedule

Urbana University-Urbana, OH 08/2011-12/2011

Library Assistant

• Checked books in and out

• Maintained Upkeep around Library

• Answered Phones

• Assisted students faculty and staff

TransUnion LLC- Contracted Through Genesys Works-Chicago, IL 09/2010-08/2011

Desktop Support Engineer

• Imaging desktops and Laptops

• Operated disk clean up and disk defragmenter for over 200 computers

• Basic troubleshooting for a computer (locked out computer, internet not working, bad hard drive, etc.)

• Installed hard drives for desktops and laptops and also wiping hard drives

• Trained two College interns

Education:

Computer Systems Institute-Chicago, IL 01/2013-11/2013

• Majored in Computer Networking

• Received Costumer Service Certification

• Maintained 3.5 GPA

Dunbar Vocational Career Academy- Chicago, IL 09/2007-06/2011

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