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Customer Service High School

Location:
Kildeer, IL
Posted:
May 22, 2014

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Resume:

TAYLOR BATTEN

* * * * . * o h n S t r e e t • A p t 1 9 0 7 • C h a m p a i g n, I L 61 8 2 0

t b a t t e n 2 @ i l l i n o i s . e d u • 8 4 7. 5 0 2 . 11 5 6

EDUCATION

Aug 2011 – May 2015 UNIVERSITY OF ILLINOIS URBANA CHAMPAIGN Champaign, IL

Bachelor of Arts in Communications; Concentration in Business

• GPA: 3.50/4.00; ACT: 28

• Relevant Coursework: Extensive marketing and communications coursework

EXPERIENCE

The Walt Disney Company

Aug 2013 – Jan 2014 Lake Buena Vista, FL

Intern

• Collaborated with other interns on the organization and planning of Magic Kingdom parades and

fireworks

• Received extensive training from Disney executives on all aspects of customer service

• Answered questions from guests from around the world about all 6 of Disney’s theme parks and 32 resorts

• Trained new employees on essential Walt Disney World information and customer service procedures

Tap In Leadership Academy

Jan 2013 – May 2013 Champaign, IL

Tutor and Mentor

• Volunteered tutoring underperforming children at Edison Middle School

• Mentored at risk children dealing with difficult family situations, learning disabilities and behavior issues

Buffalo Wild Wings

May 2013 – Aug 2013 Schaumburg, IL

Cashier and Hostess

• Worked 20 hours per week as a cashier and hostess while taking summer classes

University of Illinois

Jan 2012 – May 2012 Champaign, IL

Illini Union Recreation Center

• Worked cash register and helped run the Illinois Student Union Recreation Center

• Recorded all profits and money in register at closing and dropping off money at the Union financial center

Hi Impact Marketing

May 2010 – Aug 2012 Lake Zurich, IL

Intern

• Completed several mail merges to assist with mail marketing campaigns

• Organized an event in Chicago to promote Vive En Forma at a local high school

• Trained and managed temporary employees at several marketing events

Self Employed

Aug 2010 – Present Lake Zurich, IL

Tutor

• Tutored gifted middle school students, and helped high school students prepare for the ACT

Foglia YMCA

Jun 2009 – Jan 2011 Lake Zurich, IL

Youth Sports Coach

• Taught sports classes to children from the age of 2 to age 14, and served as a summer camp counselor

• Officiated athletic events for the YMCA’s athletic leagues including Soccer, Flag Football, and Basketball

• Managed Family Adventure Nights on the High Ropes Course

LEADERSHIP

Phi Sigma Sigma (Phi Sig) Sorority – Theta Chapter Champaign, IL

Jan 2014 – Present

Public Relations Committee, Formal Recruitment Committee

• Perform PR functions including managing the sorority’s Twitter, Instagram, and Facebook pages

• Collaborated with fellow sisters to plan the two week formal recruitment process in the fall

• Educated sisters on expectations and requirements regarding PR and the fall recruitment process

Give Kids the World Charity Foundation Champaign, IL

Sept 2013 – Jan 2014

Mentor

• Worked with terminally ill children of all ages and arranged Disney sponsored family trips to Disney parks

• Helped coordinate weekly Disney Christmas parades at Give Kids The World Facility

ADDITIONAL

• Membership: Phi Sigma Sigma Sorority, Animal Allies Foundation,, Tap In Leadership Academy,

American Marketing Association, Illinois Public Relations Student Society

• Computer: Microsoft Word, Excel, and PowerPoint



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