Joseph C. Martino Guest Services

*** ***** **** **. ******** Ser

APT.D Kissimmee Customer Service Desks Security Officer

FL,34743 Offering an award-winning track record of customer

Cell: 407-***-**** care excellence within high-volume environments that

acd81i@r.postjobfree.com include...

m Key Skills

Career Snapshot

3 years of commended

performance in key

customer service and

support roles.

Expert in customer

care/communications,

problem solving,

relationship building

and user training and

support.

MS Office

"power-user" with

additional

proficiencies in

assorted databases.

Awards

Million Dollar Club

Award, 8-2010

Computer Skills

Word, Excel,

PowerPoint, Access,

Outlook, 60wpm

Mission Statement

Strive to exceed

customer/ employer

expectations by

delivering

second-to-none

service. Maintain

customer courtesy in

all initiatives and

interactions, always

putting the customer

first.

World-Class Customer Service Call Center Operations

Troubleshooting/ Problem Technical/User Support

Solving Complaint Handling

Up-Selling/Sales Support Reports & Documentation

Customer Order Fulfillment

Data Entry

Professional Experience

Sea world - Orlando, Customer Service Specialist,

FL 2005 to 2010

Orlando Contact Center(Call

center) 2011 to 2012

worked for the same company for

5years

Aquatica- Orlando, FL

Guest Relations- 2010-2011

Urban Enforcement & Security Officer FEB 2013-

Protection-Orlando,

Fl

Provided telephone, and face-to-face customer

service/support within high-volume Customer Service

Care, busy retail customer service desks and

five-star Amusement Parks. In my years with the Parks

I have not limited my positions I have worked

Traffic, Bag Check, Turn Styles, Ambassador, Guest

Services, Guest Relations, Ticket Sales. I am always

willing for a new challenge; I am a fast leaner and

extremely reliable.

Performance Review Excerpts

Joseph exemplifies excellent customer

service...consistently thinks outside the box and

finds creative ways to solve customer

problems...Identifies opportunities to increase

customer retention and satisfaction through the use

of up/cross-selling strategies and excellent

communication skills...well organized, with the

ability to multitask and prioritize

workload...documents in detail all interactions with

customers (2010 Performance Review, Aquatica.)

Handles the demands of a high-volume customer

service desk with ease...exemplary customer service

and complaint handling skills... dedicated and

reliable (2009 Performance Review, SEA WORLD.)

Our guests routinely rave about the

above-and-beyond service and personalized attention

they receive from Joseph...highly resourceful...a

consummate customer service professional (2008

Performance Review, Sea World)

Education

Gate High School Graduate- 2010

General Studies

Shield Training Academy

Class D & G Certified

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