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Customer Service Management

Location:
Wyoming, IL
Posted:
May 20, 2014

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Resume:

Felix Aquila Telephone: 708-***-****

***** ******* ***** *********: 708-***-****

Westchester, Illinois 60154 Email: acd7ww@r.postjobfree.com

Dynamic, highly-motivated professional seeks to utilize educational background in sports marketing

and management in a challenging new position within a progressive sports organization.

SUMMARY: > > Seasoned, detail-oriented and results-proven professional with a progressive

and comprehensive career in warehouse, transportation and postal facilities.

> > Proven expertise in dock operations including shipping, receiving, order

picking, inventory and loading/unloading.

> > Organized and detail-oriented; able to handle multiple tasks simultaneously

in fast-paced, high-pressure environments.

> > Trilingual: fluent in English, Spanish and Italian.

CORE - Inventory Control - Picking & Packing - Warehouse

SKILLS: - Freight Logistics - Key Account Relations - Product Delivery

- Mail Distribution - Customer Service - Microsoft Office

EXPERIENCE: UNITED AIRLINES, Chicago, Illinois 2010 to 2012

Warehouse Cargo Agent

Accurately scanned and processed all inbound/outbound mail parcels within a

timely manner. Utilized a pallet jack to load/unload trucks; constructed pallets

for packaged materials ready to be shipped.

ARIA RESORT, Las Vegas, Nevada 2009 to 2010

Package Freight Specialist

Performed a wide range of security/surveillance operations; identified and

investigated suspicious packages. Also responsible for customer service and valet

attendant duties.

UNITED STATES POSTAL SERVICE, Chicago, Illinois 2008 to 2009

Mail Processing Clerk

Ensured the proper functionality and optimal productivity of mail processing

equipment including barcode sorters and optical readers; performed

troubleshooting and preventive maintenance on equipment. Streamlined

workflow by manually sorting, organizing and bundling smaller parcels.

TMI MANAGEMENT SYSTEMS, Hines, Illinois 2006 to 2007

Manifestor

Responsible for the timely and accurate scanning, manifesting and shipping of

pharmaceuticals throughout warehouses and distribution centers.

DOHERTY STAFFING SERVICE, Schiller Park, Illinois 2005 to 2006

Processing Clerk

Scanned, processed and prepared packages of pharmaceuticals/compact discs for

shipping. Responsibilities included shipping/receiving, order

picking/packaging, loading/unloading freight, order tracking and inventory

control.

UNITED STATES POSTAL SERVICE, Franklin Park, Illinois 1989 to 2004

Distribution Clerk (1994 to 2003)

Performed warehousing and customer service functions within a high-volume

distribution center. Researched and provided prompt resolution to customer

inquiries and discrepancies.

Shipping & Receiving Clerk (1989 to 1994)

EDUCATION: LOYOLA UNIVERSITY CHICAGO, Chicago, Illinois

Sports Management Certificate Program, 2004



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