Markeba Davis

Licensed Agent, San Antonio - Allstate Insurance Co

San Antonio, TX

acd7sx@r.postjobfree.com - 210-***-****

I am a qualified inurance agent with more than 5 years’ successful experience as a licensed property and

casualty agent and 10 years of experience in operating a multi-lined phone, advertising and handling multiple

accounts.

WORK EXPERIENCE

Licensed Agent, San Antonio

Allstate Insurance Co - June 2010 to February 2014

Licensed Sales Producer

• Licensed Agent for Texas. Currently working in an agent office.

• Handling compliance, policy writing and servicing for general lines, cold calling, and managing the office.

• Making policy changes, reviewing and explaining their bills/premium changes, writing property, auto, and

commercial policies.

• As well as maintaining the office, making drops at bank, double checking t-docs sent or needing to be sent.

Running weekly agency reports.

Customer Associate Executive, Team Lead, San Antonio

Transcom North America - 2009 to 2010

Customer Associate Executive

• Provide expert technical support and billing for an internet, phone, cable company.

• Help customers configure the email addresses as well as getting back connected to the internet and getting

phone service restored.

• Also explaining the bill, billing cycles and any payment issues.

Home Health Care

Private Provider - San Antonio, TX - August 2004 to December 2009

Responsibilities

• Providing daily care for three small children.

• Duties included taking the children to and from school, feeding of the children three meals and two snacks,

daily bathing, teaching basics such as ABC’s, numbers, colors, etc.

• Providing children with assistance with their daily homework, and any duties that come with maintaining the

health and welfare of the children.

Customer Service Associate/Lead

West Corporation - San Antonio, TX - 2007 to 2009

• Provide excellent customer service for a major shipping company. Tracking packages, initiating claims,

scheduling pick-ups. Being able to go through multiple files as well as answering the phone, transferring and

conferencing calls between customer and station representatives. As well as Handling manager calls-sup calls,

explaining things to representatives changes that occurred in the company and any questions needed from the

reps. monitoring calls-call flow, aux times, schedule adherence, maintaining an enjoyable work environment

to my assigned team as well as others within the company while being a lead

Front desk clerk

Preferred Advertising - San Antonio, TX - 2001 to 2004

• Worked the front desk, scheduled appointments, helped during meeting such as taking notes, giving input

and advice, getting the food prepared for the meeting. Also went out and helped new employees with getting

the accounts out to the public as well as helped sale from the front office

EDUCATION

Criminal Justice

San Antonio Community College - San Antonio, TX

2001

ADDITIONAL INFORMATION

SKILLS:

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Data Entry 10-key

• Data Entry Alpha Numeric

• Answering Multiple Phone lines

REFRENCES UPON REQUEST

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