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Customer Service Administrative Assistant

Location:
Mississauga, ON, Canada
Posted:
May 20, 2014

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Resume:

Sally Kamel

**** *** ****** *********, ***********, ON

Cell: 647-***-**** / Email: acd7py@r.postjobfree.com

Personal Profile

A goal oriented, self motivated, organized, efficient, punctual and reliable team

player that genuinely enjoys helping people. Highly skilled at effective and

courteous communication with clients and organizational staff at any level.

Demonstrated ability to quickly adapt to changing situations and thrives in a fast

paced environment.

Professional Experience

Sound Solutions Inc. (1 year contract) Apr 2013 -

Apr 2014

Sales Administrator

• Field approximately 200 calls per day

• Following up on all containers, coordinating transfers

• Coordinate transfers of material between warehouses and arranging

freight and bill of lading

• Arranging pick up land, air, ocean

• Demonstrate the utmost professionalism in all dealings with customers

and clients

• Manage multiple service calls, keep track of different order requirements,

and enter all information accurately

• Communicate with dispatch regarding pickups and coordinate for the best

service possible

• Track order statuses and update the client tracking system

• Ensure orders are fully completed

• Maintain an organizational system for following up on issues that arise

Omcan Food Machinery Aug 2011 - Mar

2013

Administrative Clerk

Invoicing and data entry

Trouble shooting billing issues

Filing

Ordering office supplies

Keeping updated billing

Office administration

SAP system

Provide support to president on daily basis

Oakville Medical Centre (Contract) Feb 2010 - Aug

2011

Medical Administrative Clerk

Responsible for monitoring the patients

Administration and Working with patients on a day to day basis

Liaison to patients for reporting irregularities to the doctor

Daily tasks: Answering phones, Calling patients and Faxing referrals

To ensure the patients reports are accurate and current

Preparing patience charts (updating), Filing and Updating patience profile

David Roberts Food Corporation Jul 2006 -

Feb 2010

Administrative Assistant

Customer orders on a daily basis

Invoice and bill customers.

Maintained Client satisfaction

Tracking shipments through third party

Data Entry, by, Fax, EDI, SPS, and Telephone

Handled all Account Payable and Account Receivable related to clients orders

Worked closely with all departments to resolve customer inquiries and

customer satisfaction

Spence Diamonds Mar 2002 - Jun

2006

Office Manager/Administration

General office manager, coordinated staff responsibilities and store

operations

Interview and hire front desk staff and train new hires on Point of Sale system

and customer service practices

Scheduled all front desk staff on a weekly basis and monthly meetings

Maintained accurate inventory control and performed data entry of shipments

received

Developed and maintained strong client relations.

Technical Skills

Excellent Computer Office Skills: Word, Outlook, Access, Excel. Most of

windows platforms and office releases.

Data Entry Systems: EDI, SPS, ACCPAC and Point of Sale

Accounting S/W: Quick Books

Education

Hotel Management & Culinary Diploma, 1994

George Brown College, Toronto, ON

General Arts and Science Diploma, 1992

Humber College, Toronto, ON

References

Available Upon Request



Contact this candidate