Vivian Leak

**** ********* *******

Clinton, MD *0735

240-***-****

Email: acd7lf@r.postjobfree.com

An energetic, detail oriented, team player with over 20 years of experience who consistently, provides

excellent customer service in an operational support capacity.

Experience:

Shining Stars Before and After Care Program, Ft. Washington, MD April, 2012 - Present

Desktop Publisher

Supervisor: Aree Scott 240-***-****)

Voluntarily provides marketing product design support. Duties include, but are not limited to:

• Reviewing client's specifications and compiling various materials, such as artwork, logos or text,

to be incorporated in the overall deliverable design

• Arranging text and artwork into an initial layout

• Tweaking the spacing and text formatting until the desired look is achieved

• Creating, editing written content and proofreading text to ensure it is free of spelling and

grammatical errors

• Using desktop publishing software, prepares and converts all necessary files for printing

• Adhering to due dates and prioritizing to ensure project completion in a timely manner

Library of Congress, Washington, DC March, 2001 – April, 2012

Information Technology Specialist Public Trust, Basic Secret

Supervisor: Victor Holmes 202-***-****)

Performed systems analysis and design duties that supported the various functions of the Copyright

Office. Duties included, but were not limited to:

• Troubleshooting and resolving complex problems throughout the entire systems development life

cycle, addressing issues such as systems capacity and performance problems

• Supporting personnel of service units by implementing automation information technology and

automation information processing procedures

• Applying knowledge of computers, system analysis, design techniques and computer languages

necessary to implement automated technology in support of record keeping and information

processing procedures

• Reviewing requirements proposals and evaluating existing workflows to analyze the best use of

resources

• Conducting fact finding and/or data gathering tasks and preparing reports as required

• Coordinating with application developers to isolate and solve design problems encountered during

testing and implementation

• Performing diagnostic testing in specialty areas

• Updating, modifying, and maintaining existing applications

• Drafting systems development lifecycle documentation

• Developing and maintaining procedures and instructions regarding the use of applications

• Making recommendations on approaches to enhance existing systems or for purchasing or

developing new systems that satisfy customer needs

• Testing and modifying prototype application systems prior to releasing to end-users

• Training personnel on systems operations use and interface with other systems

• Assisting in the integration of new or changed systems into current work processes

Library of Congress, Washington, DC August, 1999 – March, 2001

Secretary (Office Automation)

Supervisor: Dwight Beeson 202-***-****)

Provided administration support to the Systems Engineering Group Leader and a team of Systems

Analysts. Duties included, but were not limited to:

• Answered incoming telephone calls and screened visitors

• Provided general typing support (memorandums, spreadsheets, etc.)

• Coordinated travel and training plans

• Prepared time and attendance reports (included troubleshooting/correcting leave discrepancies)

• Maintained database to track maintenance purchase orders

• Maintained filing system

• Adhered to due dates and prioritized to ensure completion in a timely manner

Charles E. Smith Realty Companies, Arlington, VA October, 1996 – July, 1999

Administrative Secretary

Supervisor: Don Stocks 703-***-****)

Provided administrative support and performed numerous duties for a Residential Regional Vice

President, Regional Manager, and Division Manager. Duties included, but were not limited to:

• Providing general typing support (confidential and sensitive correspondence, meeting minutes,

spreadsheets, etc.)

• Directing general public telephone calls and visitors to the appropriate staff member

• Coordinating travel arrangements (prepared itineraries; compiled and maintained travel vouchers

and records)

• Relaying directives, instructions and assignment to Regional off-site staff

• Generating, assembling, and distributing monthly statistical reports

• Maintaining records of contractor service agreements

• Coordinating event accommodations and scheduling entertainment arrangements

• Producing and distributing swimming pool information for 40 residential properties (guest passes,

resident letters, rules and regulations, and applications)

• Maintaining hard copy and electronic filing system

• Determining matters of top priority and handling accordingly

• Assisting the office receptionist as needed

Boeing Helicopters, Arlington, VA June, 1993 – September, 1996

Office Administrator

Supervisor: Dar Lundberg 703-***-****)

Provided administrative support to the V-22 Program Office Technical Director and Senior Engineers.

Duties included, but were not limited to:

• Coordinated meetings, video conferencing, and teleconferencing; including the reserving and

setting up required media

• Responsible for all aspects of creation and organization of executive-level presentation materials

(via research, organization, generation, publication, and distribution)

• Coordinated travel arrangements and prepared expense reports

• Maintained appointment schedules for executive and office

• Provided general typing support (correspondence, spreadsheets, meeting minutes)

• Answered incoming telephone calls and screened visitors

• Received and distributed incoming mail

• Established and maintained filing system (hard and electronic copy)

• Adhered to due dates and prioritized tasks to ensure completion in a timely manner

• Provided support to other office disciplines as required

Education:

Prince Georges Community College, Largo, MD 2012 – Present

(Coursework toward Associates of Applied Science: Developmental Math/ Pre-Algebra, Biology,

Composition I, Composition II, Interpersonal Communication)

USDA Graduate School, Washington, DC June, 2000

Windows Server Administration Certificate

University of Maryland, Hahn A.B., Germany 1980 – 1981

(Coursework toward Associates of Applied Science: History)

Hahn High School, Hahn A.B., Germany 1980

High School Diploma

Job Related Training:

Facilitative Leadership (October, 1999)

Fundamentals of Finance and Accounting (January/1998)

Business Principles and Practices (January/1998)

Personal Effectiveness / Communication (January/1998)

Customer Service / Dealing with Upset Customers (January/1998)

Professional Writing (January/1998)

Additional Information:

Remedy Inquiry, Windows NT, Windows Server 2003, Active Directory knowledge, FileMaker,

MicroSoft Office Suite (Word, Excel, PowerPoint), WordPerfect, MicroSoft Project, Access, Visio, eCO

(PublicSector and eService), COINS, CORDS, CIS, CORDOCS, CORCAT, CCMercury, OTCNET

(Dept. of Treasury proprietary)

Typing (75wpm)

References:

Name Employer

Toni Foreman Department of Defense

Dianna Williams Castle Rock Homes

Elizabeth Stringer U.S. Copyright Office

Jaakia Carrington-Brown U. S. Copyright Office

Sharon Swann-Scott N.C. Housing Authority

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