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Sales Customer Service

Location:
Transfer, PA, 16154
Posted:
May 20, 2014

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Resume:

*** ****** **. 440-***-**** Cell

Elyria, OH ***** acd7jy@r.postjobfree.com

Timothy J. Welte

A challenging Sales and Marketing Position in a fact paced environment that will

Objective

allow for personal growth as well as company growth while becoming part of a

winning team.

Aug. 2013 Present Castelli Marble

Experience

Sales Manager / Operations Manager

• Responsible for the sale of all in house products.

• Increase sales by helping all employees with proper sales techniques, closing

skills and product knowledge.

• Increase business by visiting local accounts and working with outside sales

force.

• Review and evaluate all inside and outside sales personel to ensure increased

productivity and increased sales.

• Responsible for all shipping, sales, payroll, special orders and coordinating

shipments of products from Mexico and Italy.

Feb. 2011 Aug. 2013 Jan Pro, INC. Cleveland, OH

Sales Manager

• Responsible for the sale of commercial cleaning services to corporations

throughout Northwest Ohio.

• Increase sales by helping all employees with proper sales techniques, closing

skills and brand awareness.

• Increase business by increasing awareness of our products and services.

• Review and evaluate all inside and outside sales personell to ensure increased

productivity and increased sales.

Aug. 2010 – Jan. 2011 Litehouse Pools and Spas Strongsville, OH

Sales Manager

• Manage store taking care of selling product, managing employees, setting up

schedule, balancing drawer and opening and closing procedures.

• Entering all stock orders as well as all customer orders placed for the store.

• Increase sales by helping all employees with proper sales techniques and

closing skills.

• Increase business by increasing sales traffic and merchandising all product on

shelves.

• Operate store at an acceptable level by minimizing cost including overtime,

inventories and increase product sold.

Aug. 2009–July 2010 CleanNet USA Independence., OH

Sales Advisor

• Sell commercial cleaning services and restoration services for large and small

companies.

• Increased commercial sales by bringing in new clients through relationship

building and strong work ethic.

• Promote our cleaning services through cold calling in office or out in field to

increase sales opportunities.

• Increased business by 37% by bringing in new clients and working with

existing accounts while in my territory.

Oct 2007–July 2009 Moore Sales Indianapolis, IN

Territory Sales Manager

• Represent 20 different heating and cooling manufacturer’s line of products in

a three state territory.

• Increased sales from 1.5 million to 3.5 million.

• Increased sales through relationship building and bringing on new customers.

• Worked with pull through selling to bring customer to our distributors and

bring on new lines.

Aug 2003–Oct 2007 Hydro Delta Corp. Monroeville, PA

Regional Sales Manager

• Responsible for sales and marketing of our line of Geothermal Units in a 13

State territory.

• Responsible for hiring and training 6 representative agencies throughout the

United States to assist our sales coverage.

• Increased our wholesaler base by 40% by training programs and travel

throughout the United States.

• Increased our contractor base by 200% by training programs and travel with

contractors on site visits.

• Helped design systems for residential and commercial projects.

• Worked with mechanical contractors and design engineers to increase volume

of commercial units sold and installed.

• Increased sales from 3.5 million to 9 million in my territory and from 6

million to 27 million overall in the United States.

• Perform training and certification classes for contractors and end users of our

products.

Jan 2001–July 2003 Mountz / Excel Air Tool San Diego, CA

Regional Sales Manager

• Responsible for selling precision tools and industrial torque equipment to

manufacturing plants in a 4 state territory.

• Demonstrate products to purchasing agents and plant supervisors.

• Oversee 3 representative agencies to travel, train and increase sales in

territory. The 3 agencies consisted of approximately 10 to 15 employees that I

oversaw in my territory.

• Increased sales by 50% for my territory.

Dec 2000–Dec 2001 Whirlpool Corp. (Cielo Tubs) Benton Harbor,

MI

Regional Sales Manager

• Responsible for the sales and marketing of a new line of designer jetted and

non-jetted tub produced by Whirlpool in a 6 state territory.

• Introduce product to the plumbing and contractor market by traveling my

territory and performing training classes to wholesalers and there customers.

• Responsible for finding, hiring and training representative agencies in each of

my states to help promote product. The 2 rep agencies that I hired and trained

consisted of approximately 8 to 10 employees.

• In charge of planning and organizing trade shows for our company throughout

the United States which included travel of our team and coordinating booth

coverage and meetings with potential clients during the shows.

• Responsible for the biggest gain of market share and profits throughout the

company.

Oct 1996–Nov 2000 Preferred Sales, Inc Hermitage, PA

Territory Sales Manager

• Responsible for 19 different manufacturer’s line of products in the plumbing

and building materials industry for the Ohio Territory.

• Promote our line of products to contractors, wholesale distributors,

mechanical and design engineers.

• Perform training to wholesale showroom, sales and counter personnel.

• Perform training and issue certifications to contractors and end users.

• Design systems for certain commercial jobs being performed in my territory.

• I was also responsible for the retail division which consisted of 6 retail sales

people. I was responsible for hiring, training, motivating and scheduling these

individual to perform weekly visits, new store sets, remodels and ordering of

products as needed by the stores.

• Travel to each of these stores to make sure that pop, end caps and displays

were all in good condition.

• Increased sales by 175% over my 3 years with the company.

Aug 1989–Sep 1996 Moen, Inc. North Olmsted, OH

Regional Sales Manager

• Started in Customer Service/Technical Service taking customer calls for

orders and warranty issues.

• Promoted to Customer Service Team Leader responsible for hiring, training

and motivating anywhere between 15 and 20 customer service individuals.

• Responsible for phone etiquette and sales skills for each of these individuals.

• Promoted to Retail Sales Associate performing new store sets, remodels and

customer service functions for the stores such as Home Depot and Lowe’s.

• Responsible for updating displays, defectives, training and sales to each of my

stores in a 2 state area.

• Promoted to Retail Sales Manager where I oversaw 10 to 15 retail sales

associates in the same functions as above.

• Was responsible for the training, hiring and performance of these associates

by visiting there stores to make sure they were performing there duties within

those assigned stores.

• Set up new store sets and remodel visits

• Worked directly with the stores at the Regional level to develop store sets and

point of display material.

• Designed numerous end caps for these stores that were added to the plan-o-

grams that we were building.

• Received Presidential Award for highest grossing territory in the United

States.

1982–1985 Bowling Green State University Bowling Green, OH

Education

• Business Administration, Marketing

Coaching, Running, Basketball, Golf, Computers.

Interests

Computer skills such as Microsoft power point, word and excel.

Strengths

With most of these positions I was responsible for creating training programs,

implementing them and ensuring that all of our employees as well as our customers

were trained on each of the products.

Sales, customer service and relationship building skills have helped me increase sales

in all of my past positions.



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