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Customer Service Manager

Location:
United States
Posted:
May 20, 2014

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Resume:

Robert L. Ewsichek, Jr.

acd7ix@r.postjobfree.com . 440-***-****

Career Experience

B & R Machine Company-Administrative Manager, XXX 2010-Present

Duties included purchasing raw material and industrial tooling, Customer

service, Invoicing customers, Visiting both customers and vendors,

Inventory control, CNC operator

Central Payment Processing-Financial Advisor, XXX 2009-XXX 2010

Duties included selling to small to medium size businesses credit card

processing, gift cards, short term loans, check processing, POS systems,

mobile processing

George Whalley Company-March 1976-November 2009

During my 33 year tenure in the cutting tool and industrial supply

industry, I held the following positions:

1976-1977 Shipping and Receiving Clerk

1977-1981 Customer Service Associate

1981-2009 Salesman and Account Manager

My 28 years of experience as a Salesman and Account Manager included the

following accomplishments:

. Managed an ongoing portfolio of 70-80 Customer Accounts

. Increased personal annual sales from $100,000.00 to $1,000,000.00

. Maintained professional relationships with representatives from the

leading cutting tool and industrial supply companies, including: Seco

Tools, Norton, Greenfield Industries, Guhring, RSVP Tooling, and K Tool

Company

. Partnered with 4 major accounts to secure approximately 90% of their

perishable tooling needs through an innovative in-plant program. This

partnership resulted in an impressive cost savings to the customer which

decreased purchasing time, minimized paperwork and invoices,

substantially lowered freight charges and made products constantly

available in the plant through an innovative vending machine system.

. Suggested cutting-edge coolants and chemicals to clients, which in turn

improved their tool life and wear on the products they were using.

. Demonstrated new products on a regular basis, and kept customers up-to-

date on product enhancements to help improve manufacturing processes and

reduce their costs.

Industry Training

October 2005 Seco Training Session 1 week Troy, Michigan

February 2009 Master Chemical Seminar 2 days Perrysburg, Ohio

Community Involvement

4th Degree member of the Knights of Columbus

Past Grand Knight of Trinity Council, Knight of the year 1989, Greater

Cleveland

Chapter of Knights of Columbus Treasurer

Member of Catholic Works of Mercy

Manage the food pantry which provides groceries on a weekly basis, and

helps

those in need in the Brunswick area



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