C OLLETTE R. GRIFFIN

*** *** ******* ******, ***** 78101

Phone 830-***-****

E-mail: acd7id@r.postjobfree.com

OBJECTIVE:

Self-motivated professional seeking a position where career advancement is available.

SKILLS:

WPM- 45+

Managerial experience

Microsoft work programs skills and office equipment

Banking, Credit Card, Online Banking, Bill-Pay and Loans knowledge and skills

Peer training and coaching

Fast learner

EXPERIENCE:

Randolph Brooks FCU – San Antonio, TX Jul 2012 – Present

Title Support Processor

Provide administrative support for Consumer Lending Department by ensuring proper documentation

to perfect motor vehicle lien is received.

Process vehicle title work in a timely manner ensuring correct ownership is recorded.

Maintain knowledge of current DMV laws and regulations.

Prepare Excel spreadsheet and submit weekly reports to the various departments and ensure all

relevant documents are filed in a secure and systematic order.

Train new employees on title processing.

Synergy FCU – San Antonio, TX Mar 2011 – July 2012

Title/Imaging Processor

Prepared and submitted all legal transfer documents to the state department of motor vehicles.

Provided administrative support to 9 processors.

Audited Processor, Member Service and Home equity work, to ensure retail transactions were

processed in a timely manner for new, use car deals.

Compiled and reviewed various reports such as Paid out report, Title report, credit cards and

H ome equity.

Verified cost and collected fees for Motor Vehicle registration for various states.

Manpower – San Antonio, TX Feb 2010 – Mar 2011

Contractor

As a contractor I worked for different companies providing administrative

support.

Contracts required different job skills, start times and going to different locations.

Companies requested me due to my ability to learn quickly and work efficiently

Independent Contractor – San Antonio, TX Feb 1997 – Feb 2010

Administrative Assistant

Assisted the Assistant Vice President of the Witte Museum.

Facilitated spreadsheet and database management for Assistant VP of the Museum.

Coordinated provisions of communication materials for the marketing department.

Maintained accurate confidential medical files and employee’s records.

Operated the multi-lined switchboard, direct and route calls, and schedule appointments.

Security Service FCU – San Antonio, TX Jun 2006 – Feb 2009

Home Equity Processor II

Diplomatically resolved customers’ complaints.

Accurately calculated proceeds and closing cost for home equity loans.

Created an Access program for easy track of home improvement loans, allowing processor to

m erge and track members for current and future documentation.

Worked directly with the Tax Assessor’s, County Office’s and Financial Institutions to obtain

t axes.

Farm Bureau Bank – San Antonio, TX Aug 2004 – Jun 2006

Title Specialist

Ensured bank liens were perfected accurately on titles and other legal documents.

Made outbound calls to state entities, financial institution, or member to investigate

unperfected titles.

Provided service to customers and co-workers regarding collateral on loans.

Responsible for set up of new commercial, consumer loans, disbursing adjustments and

c rediting to accounts; verified underwriters product pricing and requirements, building ticklers,

e nsuring appropriate documents were properly maintained and mailed to customers.

Jordan Ford – San Antonio, TX Apr 2002 – Jul 2004

Inventory – Wholesale Clerk

Provided administrative support to Sales and Finance Department; maintained quality

control/satisfaction records.

Managed dealer account and payoffs for the department.

Collected state and registration fees for title transfers.

Provided customer service for wholesale and consumer

complaints.

Resolved car-titling issues in and out of state.

References available upon request.

Contact this candidate