Diane M. McKenzie

Home: 770-***-****

*** ******* **** ***** ****: 770-***-****

FAYETTEVILLE, GA 30214 acd7ia@r.postjobfree.com

PROFESSIONAL TELECOMMUNICATION MANAGER

TELECOM BILLING ROAMING AGREEMENT MANAGEMENT TADIG IREG CLEARINGHOUSE LIAISON

PROGRAM/PROJECT MANAGEMENT BUSINESS DEVELOPMENT

NOTABLE ACCOMPLISHMENTS:

• Product Manager solely responsible for supporting network extension service, a multi-million

dollar product.

• Maintained data base of IMSI and Nodes of the international dual IMSI roaming solution.

• Produced, maintained and distributed the AA14 and IR21 for the Syniverse Sponsored Roaming

Solution.

PROFESSIONAL EXPERIENCE:

Business experience in Information Technology spanning all areas of system development and production processing:

• Operations Support Systems (OSS)

• International Roaming Agreement Management

• TADIG Testing

• Experience in development and enhancement of business requirements for wireless service provider

billing system

• Management of commercial roaming service implementation with international and domestic

carriers for voice, GPRS, CAMEL and NRTRDE

• Working knowledge of GSM TD.57, BA.20, IR.32, IR.24, IR.35, IR.60

• Wireless billing system issue analysis and resolution

• Billing system production support

• Managerial skills in coordinating work across cross functional teams

EMPLOYMENT HISTORY:

Syniverse Technologies (including WSI – Wireless Solutions International, Inc.)

Senior Roaming Coordination Specialist 2009 - 2014

• Worked directly with Syniverse DCH in migrating inbound and outbound sponsored roaming file processing

and billing from InfoBrain.

• Managed the daily operations of the Inbound Sponsored Roaming Product, a network extension of MANX

Telecom. This involved the responsibility of reviewing DCH error reports, disputing RAPS if applicable, TAP

file editing if warranted, working directly with customers and roaming partners on troubleshooting, and

establishing roaming agreements. Worked directly with data clearing house group on any processing errors.

• Managed the IMSI and node mapping of the sponsored roaming for GSM.

• Responsible for establishing international roaming agreements for national and international

telecommunication companies.

• TADIG

Billing Manager 2006 - 2009

• Managed the daily billing operations of the sponsored roaming, a multi-million dollar product.

• Review of daily data clearing house error reports.

• RAP disputes, if applicable.

• TAP file editing.

• Billing table set-up and maintenance encompassing 12 customers and over 100 roaming partners.

• Integral member of the Billing Implementation Team for new products.

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DIANE M. MCKENZIE RESUME (CONT.)

Cingular Wireless (including Bell South Mobility)

Manager - Wholesale Billing Support 1996 - 2006

• Managed daily clearinghouse error reporting for Bell South Mobility, Pac Bell Wireless, and Cingular Wireless.

• Submitted monthly clearinghouse data financial reports.

• Subject Matter Expert of GSM TD.57 - Transferred Account Procedure Data Record Format.

• Worked with IT department to correct GSM TAP file formatting errors.

• Liaison to all Cingular's roaming partners for GSM TAP and CIBER file formatting errors.

• Primary investigator for all escalated billing errors that occurred in a roaming environment.

• Directed facilitation and collection of high-level business requirements.

• Prioritized work requests and release content packaging. Scheduling and facilitating of user-acceptance testing.

• Established priorities and resolved conflicting BU requirements.

• Managed overall accountability for entire business initiative.

• Facilitated and collected high-level business requirements.

• Facilitated and participated in user acceptance testing of specialized fraud management system.

• Developed and executed call test plans.

• Managed fraud application for BellSouth.

• Customer/Vendor liaison (CTIA, SystemsLink, Syniverse, Crossroads).

• Managed the Systems Support Group.

• Liaison to Bellsouth Security.

• Provided support to Loss Prevention in the effectiveness of using our fraud systems.

• Monitored systems and review reports for high and or unusual fraud activities.

• Worked with Bell South Cellular departments and other national and international cellular carriers to resolve

system and cellular switch problems.

EDUCATION:

University of Arkansas at Little Rock

Major: Business

INDUSTRY APPLICATIONS & SITES:

Crossroads, Accessibility, Analyzer, Data Clearinghouse Reporting, and GSMA InfoCentre, STEVE TAP 3 Editor,

TAP Testing Toolkit, LERG

SOFTWARE SKILLS:

Microsoft Office, PowerPoint, Access, proficient in Excel, SharePoint, Salesforce.

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