Cory J. Knowlton
acd7hr@r.postjobfree.com 330-***-****
**** ******** **** ***** ** Warren, Ohio 44484
EDUCATION:
Associates of Applied Business May 2010
The University of Akron, Akron, Ohio
Computer Information Systems – Computer Maintenance and Technology
-Cisco Networking Track
TECHNICAL WORK EXPERIENCE
Director of Technology and Information Systems
Nick Strimbu Inc., Brookfield Ohio August 2012 - Present
Help Desk Coordinator; Level II Support
Swagelok Company, Solon Ohio February 2010 – August 2012
Systems Administrator
Info from Data Cooperation, Akron, Ohio April 2009 – February 2010
Level 1 Technical Support; Student Assistant
The University of Akron Zip Support Center, Akron, Ohio August 2007 – June 2009
Computer Support Technician
Northeast Computer Consulting, Fowler, Ohio May 2008 – September 2008
TECHNICAL SKIILS
IT Management Level Experience
● Led IT initiatives for company, plan all phases of IT, budget and execution of projects.
● Participate in board of Directors, work cross department to solve IT problems and aid productivity.
● Work closely with Financial, Sales and operations departments to aid in increasing revenue and profits.
● Create, deploy and use reports, KPI’s and other metrics to show revenue, sales, profits, growth, etc.
● Manage company’s business relationship with vendors for purchasing, negotiation, training, problem solving.
IT Support Help Desk and Customer Service
Demonstrate excellent communication with customers and associates.
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Document and manage customer issues within case management systems.
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Troubleshoot technical issues via phone call, email, remote support and onsite support.
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Cory J. Knowlton
acd7hr@r.postjobfree.com 330-***-****
8445 Squirrel Hill Drive NE Warren, Ohio 44484
Create documentation for end users and internal training/how to tutorials.
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Effectively support customers, manage projects and continuous improvement efforts.
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IT Systems and Network Administration
Manage monitoring and maintain uptime of remote firewalls and servers in the enterprise environment.
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Research, pilot, and deploy and support 200+ Juniper and Dell SonicWALL firewalls.
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Manage and troubleshoot remote user VPN remote access using SSL and IPsec protocols.
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Follow change management process for production upgrades, firewall rules, and modifications.
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Administer user accounts, policies, settings, permissions, and passwords using MS Active Directory.
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Manage Virtual and Physical Client/Server networks using Windows 2003, 2008, 2012 server operating systems.
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Virtual Infrastructure experience creating, troubleshooting, using VMware vSphere, ESXi, Microsoft Hypervisor.
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Support MS Office 2003, 2007, 2010 supporting Microsoft Exchange email.
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Install and Support Microsoft Dynamics CRM 4.0 client and server software.
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Install, manage, troubleshoot, and maintain client software on Windows XP, Vista, and Windows 7, 8.
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Manage and troubleshoot mobile devices, iPad, iPhone, Blackberry, Android, PC, and MacOS.
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Manage UNIX (HPUX) and Linux hardware and software within small business-enterprise environments.
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Support Cisco switching and routing platforms, Juniper, Sonicwall, and Cisco SOHO firewall appliances.
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Manage enterprise firewall appliance environment using Juniper (NSM) and Dell SonicWALL (GMS).
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Support Windows terminal services environments including Wyse thin clients.
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Research, quote, plan, and purchase computer, networking, and printing equipment.
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HONORS/CERTIFICATIONS
CompTIA: A+ IT Technician
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Microsoft: MCTS: Windows Vista configuration
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The Boy Scouts of America: achieved the rank of Eagle Scout
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