A/** Sukhada, Phone

Ram Mandir Rd., 922-***-****/**556500

Vazira Naka, 71

Borivli(West) E-mail

Mumbai - 400091 shigwan_santosh@yah

India oo.com

acd7g8@r.postjobfree.com

m

Santosh Dhondu Shigwan

Nationality Indian

Education [ 1993-1996 ] Mumbai University Mumbai, India

Bachelor of Science (Chemistry)

CURRENTLY PURSUING SAP BI CERTIFICATION FROM DELPHI

COMPUTERS, SAP AUTHORIZED TRAINING CENTER.

Professional [ 1997 to 1999] Torrent Pharmaceuticals Ltd Mumbai,

experience India

Medical Representative

Generating and monitoring sales from allocated

territory.

[ 1999 to 2004] DHS Infosystems Pvt Ltd Mumbai,

India

Medical Transcriptionist/Proofreader/Quality

Analyst

Transcribing/proofreading/editing medicolegal

documents.

Promoted as a Quality Analyst with responsibility

of a team of 10 people.

Handled work of a mid-sized hospital individually,

including downloading of files, allocating files to

team members, supervising file processing, and

uploading finished work to client. Coordinating

with client on work-related matters.

Member of a core team, which had won best team

award.

[2004 to 2007] Spryance India Pvt Ltd Mumbai, India

Quality Analyst

Editing medicolegal documents.

Wide exposure to various medical specialities and

hospitals.

Working with a large team of 1000 employees spread

all over India.

Consistently figuring in the list of top editors in

the organization.

[2007 to 2009] Medusind Solutions Mumbai, India

Senior Quality Analyst/Group Head

Editing and Audit of medical documents processed by

vendors.

Conducting team meetings to address client issues.

Conducting training program for new joinees.

Assessment and mentoring of new joinees across

various Medusind production units to prepare them

for production level competence.

Group Head (Promoted), independently handled team

of 80 employees across 4 locations

(Mumbai/Ahmedabad/Coimbatore/Chennai).

Leading a core team of Quality Analysts to set up

quality processes in production/operations.

Independently handling work outsourced by 5 large

hospitals/research institutions belonging to the

biggest hospital group in USA.

Coordinating with onshore team and actively

involved in resolving problems and issues in

production on a daily basis.

Handling company's vendors.

Conducting Audits of in-house team.

Addressing and resolving quality related issues.

Additional Responsibilities Handled

Periodically managing the office, and handling

interviews for Ahmedabad location.

Induction of new joinees and quality analysis of

their reports before inception into production

team.

Managed Chennai office for 1 month.

Formulated idea and helped in creation of

word-processor based macro for improvement in

quality of documents by cutting down on processing

time. This project is now under the

ownership/registration of the company and is the

precursor of a major software by the company's IT

department.

[2009 to 2013] DHS Infosystems Mumbai, India

Senior Quality Analyst/Account Head

Leading team of 60 medical transcriptionists and

proof-readers.

Addressing and resolving quality-related issues in

coordination with largest service provider in the

industry in India.

Conducting ongoing training/mentoring of team

members.

Setting up in-house quality control process from

scratch.

Setting up information database from ground level

which has been validated by client and is also

being used at their end.

Successfully leading production team to meet

quality and production targets which has led to the

company multiplying its monthly production volume 3

times of what it was doing when I joined.

Objective Successfully achieving organizational objectives in

timely manner with diligence, hard work, and

honesty, along with value additions like team work,

generating newer ideas for efficient working, and

adding to the growth of the organization.

Current CTC

Extracurricular Actively participated in athletics (long distance

activities running) at college and university level.

Hobbies Collecting vintage fountain pens and vintage books.

Contact this candidate