Cindy Gerrick

acd7g5@r.postjobfree.com

**** ******** **

Richmond, VA 23228

804-***-****

CAREER HISTORY

Independent Container Line Glen Allen, VA (2007- 2013)

. Customer Services to Ocean Imports.

. Pricing for LTL, FTL truckers.

. Approving trucking invoices.

. Make bookings for export to Europe.

. File and arrive Inbond documents with Customs.

. Track down Flatbed and LTL truckers to ensure that cargo is delivered

within a timely manner.

. Monitor Customs Clearance and working closely with Customs to comply

with Federal standards.

. Keep Customers updated with all notifications and delays.

. Approve invoices that deal with LTL or Flatbeds inland charges.

. Providing excellent customer service.

Sallie Mae Mt. Laurel, NJ (2006 - 2007)

Collection Representative

. Maintain 150% of monthly goal.

. Maintain 137 an average outbound calls of a 120 required goal.

. Maintain 15% average skip client

. 1ST Party collection for private student loans.

. Deep skip tracing with Experian report, Accurint reports, Directory

Assistant.

. Giving the knowledge to burrowers how to pay there account and keep it

in a current status.

. Making outbound calls and taking numerous amounts of inbound calls

that might even deal with

some supervisor and Complaint calls.

Tafford Mfg. Montgomeryville, PA (2005-2005)

Sales Representative

. Responsible for taking phone orders for the Medical practices and

individual customers

. that work in the medical field.

. Dealing with irate customers with open orders to track down lost

orders or orders that were

miss-shipped or wrong items shipped.

Academy Collection Services Philadelphia, PA (2002-2004)

Team Leader/Acting Supervisor

. 3rd Party Collections. To bring together a team that can work together

to succeed in the companies

goal.

. Take care of all Supervisor duties by handling other Collectors from

handling irate customers

and resolving the matter to benefit the customer and the company.

. Dealt with 120 days and over delinquent credit card accounts. Did many

dealings with

finance companies and other credit card companies to help Debtors fix

their credit along with

taking care of all of there past due accounts by refinancing and

balance transfers.

. Skip tracing over the phone with the phone company and on the internet

certain Skip Tracing

programs the company provided for team leaders to find nearest

relative and even neighbors.

First Performance Ft. Lauderdale, FL (1998-2002)

Customer Service/Collector

. 1st Party Collections. Collecting on open accounts up t o 120 days

delinquent.

. Dealt with Mortgage companies and other creditor in order to help

customers

to pay off their debts and get them on a better financial status.

. Help my customers to keep a better track with knowledge on credit and

a way

to always keep a better credit score.

. These credit cards were mainly issued to College students that are

just learning about credit cards. It was more necessary to give more

credit knowledge for the customer to learning the importance on

keeping their credit in good standards.

EDUCATION:

2014 ECPI University, Richmond, VA Dental Assistance

2004-2005 Devry University, Ft. Washington, PA

1990-1993 Massapequa High School, Massapequa, NY

SKILLS:

Word, basic excel, Power Point, How to read credit reports. 10k (11,000

numerical 7,500 alphas).45 WPM

Skip trace, internet, email, phone, fax, file

Contact this candidate