Michelle M Stone-Peralta

**** ****** ******

Columbus, GA 31907

706-***-****

Objective: To obtain a position that can utilize my skills and experience.

Employment History

**/****-******* Wellpoint Customer Service Agent II

Columbus, GA

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider?s contracts, eligibility and claims.

Analyzes problems and provides information /solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Develop and maintains positive customer relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner.

Researchers and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls/ e-mails to answer customer questions that are routine in nature.

07/2009-Present Tax Time Tax Office- Tax Preparer, Receptionist

Columbus, GA

Assisted clients in tax related queries and informed about investment strategies and plans

Extended services to other fields of tax issues as well Managed tax accounts and tax paying issues of the company. Carried out research work for maintaining regular payment of taxes and handled legal issues of the company. Provided good client service relating their financial issues and giving related information and tax law.

10/2007-04/2009 Afni-Customer Service

Opelika, AL

Assisted Verizon Wireless Customers with issues dealing with the internet concerns as far as registration for the their account online, navigated the customer through various places on the Verizon Wireless website, Composed and generated letters to request information or confirm action. Entered data while maintaining established service/productivity levels and to meet quality guidelines.

08/2004-06/2006 AFLAC-Indexing Specialist

Columbus, GA

Reviewed and identified transaction types for incoming correspondence.

Verified information to ensure incoming correspondence was for policyholder, agent, claim.

Researched databases for documents with incomplete information.

11/2003-08/2004 AFLAC-Customer Service

Columbus,GA

Assisted customers with requests by internet, phone, or documents.

Entered data while maintaining established service/productivity levels and to meet quality guidelines.

Composed and generated letters to request information or confirm action.

04/2003-09/2003 Guud-EZ Urban Wear Columbus, GA

Provided polite and efficient service to customers. Determined each customer's needs.

Maintained inventory levels of store products and initiated purchase orders as necessary.

Organized, displayed, and kept track of items for sale.

Maintained the appearance of the store.

Education

11/2003-12/2003 Columbus Technical College

Certified Life and Health Insurance Specialist

Certificate: December 2003

Computer Skills

Experienced in using Microsoft Excel, PowerPoint, Word, and Word Perfect, Microsoft Windows and Windows NT.

References

Available upon request

Contact this candidate