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Customer Service Administrative Assistant

Location:
Harvey, IL
Posted:
May 20, 2014

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Resume:

OBJECTIVE

To obtain an accounting position in a corporation that promotes growth and

development.

Education

Chicago State University, Chicago, IL

Bachelor of Science, Business Administration with an Accounting

Concentration.

CPA Eligible, Currently pursuing MS in Mathematics

PROFESSIONAL EXPERIENCE

Chase, Chicago, IL

Receipt & Distribution Specialist (Dec 2013 - Present)

. Receives, analyze and fill customer cash orders.

. Delivers/picks up items to and from internal and external sources.

. Stages work for courier pickup including required manifest and

documentation.

Chicago Multicultural Dance Center, Chicago, IL,

Administrative Assistant (March 2012 - Present)

. Prepare invoices and sales receipts and review for accuracy.

. Register new and returning students and send out billing statements

monthly.

. Process sale transactions, customer payments and balance daily batch

sheets.

. Monitor accounts receivable to ensure payments and charges are

processed timely and kept current.

Zf Lemforder, Chicago, IL

Assembler (August 2008- Nov 2009) & (July 2011- Jan 2012)

. Performed a variety of tasks assembling front and rear axles on an

assembly line.

. Assembled axle components and sub-assemblies at assigned workstation.

Yellow Transportation, Chicago, IL

Operations Supervisor (Aug. 2006- May 2008)

. Supervised 10-15 fork lift drivers loading freight into outbound

trailers.

. Planned staffing needs for each trailer to ensure all freight would be

loaded and ready to go.

. Ensured that production goals are met by giving dockworkers clear and

precise expectations and following up throughout the day to ensure

they are on tract.

United Parcel Service, Chicago, IL

Lead Dock Supervisor (Jan 1997-July 2006)

. Coordinated operations, including employee's payroll, staffing of

docks, safety, problem solving, customer service, and training of dock

workers.

. Supervised 65 employees and 5 supervisors in the loading of outbound

trailers ensuring packages are loaded to correct trailers and in a

timely matter.

. Created a variety of reports, including service, safety, quality and

production reports.

Skills, activities, and accolades

Proficient in Excel, Word & PowerPoint ? Detailed Oriented ? QuickBooks Pro

Accounting Software ? Strong Communication & Organizational Skills ? Member

of National Association of Black Accountants (NABA) ? Office management

experience ? Analytical skills ? IRS Income Tax Preparation Certification

2011 ? Cashier skills ?Accounts Receivable ? Clerical skills ? Data entry



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