Hien Tran

***** **. ******** **. ******** Valley, CA 92708 M: 714-***-**** acd717@r.postjobfree.com

EXPERIENCE

E-commerce Project Leader Acquisitions - CDG, Triade Holding and SDG Jan. 2010 – Jul. 2013

TECH DATA NETHERLANDS – E-COMMERCE, UTRECHT, THE NETHERLANDS

• Under NDA participated in workshops prior to official start of acquisitions

• Used RACI model to perform gap analysis on e-business tools/systems and managed cross-functional teams to fill gaps.

• Wrote goals and objectives according to SMART principal

• Revenue analysis and customer profiling

• Wrote technical blueprints for new applications

• Wrote test cases for test cycles

E-commerce Manager Sept. 2007 – Jul. 2013

TECH DATA NETHERLANDS – E-COMMERCE, UTRECHT, THE NETHERLANDS

• Achievements:

o Secured 80 million euro of revenue from Apple by setting up a complex ordering process with the

biggest retail company in the Netherlands.

o Implemented the Dutch version of Paypal and reduced DSO by 1 day that equals 1 million euro.

o Implemented e-invoices and reduced 1 million euro on costs

o Introduced social media like Twitter and Facebook as a new point of sales

• Maintained the webshop and all e-business tools and systems that were responsible for 250 million euro

of revenue.

• Managed the conversion of phone sales to online sales by encouraging customers to do sales through

the webshop or e-business tools. Depending on yearly revenue target at least cut down 1 FTE each year or

increased online sales with 2%

• Cost/benefit analysis on new projects

• Perform data maintenance in SAP

• Understand and creating new opportunities of the market and customers via research, surveys, and

analysis

• Prepared reports and ad hoc queries as required and requested for various operations about e-

commerce activities and sales by data extraction from SAP Business Warehouse and Google Analytic

• Create reporting for multi-departmental use

• Maintained professional and technical knowledge by tracking emerging industry trends in e-commerce

and competitors

Account Manager Getronics & LogicaCMG Jul. 2006 – Jun. 2007

INFO MOTION – SECONDMENT, NIEUWEGEIN, THE NETHERLANDS

• Identified and approached suitable candidates using Lotus Notes to match the right person to the client's vacancy

• Received and reviewed applications, managed interviews with new candidates and created a shortlist of

candidates for the client

• Relationship management with clients

• Used social media to advertise positions

• Negotiated pay and salary rates and finalized arrangements between client and candidates;

Aftermarketing Intern Jan. 2006 - Jun. 2006

PON’S AUTOMOBIELHANDEL, LEUSDEN, THE NETHERLANDS

• Customer loyalty research for car dealers of Pon’s Automobielhandel

Hien Tran

18455 Mt. Kristina St. Fountain Valley, CA 92708 M: 714-***-**** acd717@r.postjobfree.com

• Effectiveness research under Technical personnel. Looking at aftermarket sales per dealer according to the

numbers of technical personnel

• Recommendation to Pon management for a new business contract with all dealers of Pon’s Automobielhandel

EDUCATION

INHolland University of Applied Sciences, Amsterdam Jun. 2006

Bachelor of Marketing, International Marketing

Meridiaan College Jun. 1999

HIGH SCHOOL

COMPUTER SKILLS

• Microsoft Excel, Word, Outlook, PowerPoint, Access, Visio

• Microsof Sharepoint

• Mindjet Mindmanager

• SAP R3 – Superuser Level

• SAP Business Warehouse

• SAP Horizon

• SAP HR

• SAP FICO

• Lotus Notes

• XML

• EDI

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