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Customer Service Sales

Location:
Waukesha, WI
Posted:
May 20, 2014

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Resume:

Kathy Kessler

*** ***** ***** ****

Waukesha, WI. 53188

Phone: 608-***-****

acd70d@r.postjobfree.com

Objective:

To secure a position with a dynamic, stable company, where over 25 years of

work experiences, skills and demonstrated history of proven strengths and

abilities can be utilized to their full potential.

Computer and Software ERP Proficiencies:

Excel, Microsoft Word, Crystal Reports, Outlook, Adobe PDF Writer,

Publisher, Access, Quickbooks, Raisers Edge, Powerpoint

Christensen Computer Co (CCC), MAS operating system, MACS, Sterling

Commerce EDI,, Reynolds & Reynolds operating system, ERA LINK Version

2.6.1, GM Access, MXP, SAP, DDS

Work Experience:

DIRECTOR OF ADMINISTRATION/FINANCE/HUMAN RESOURCES

YMCA of Northern Rock County October 2012-

Present

. Provide leadership, management advice and information as a Senior

Director of the Organization

. Manage and administer the Business/Administration, Finance, and

Human Resource departments and Preschool

. Oversee the administrative day to day operations of the organization

. Recruit, hire, train and supervise Administrative, Finance and

Preschool staff

. Provide support to the CEO and Board of Directors, schedule meetings,

prepare agendas and minutes, organize logistics and meal planning,

communicate with committee and Board members as needed

. Responsible for maintenance and supervision of Accounts Payable

. Management of organization's bank accounts

. Month end, organization donations, budget, insurances, taxes

. Responsible for the Organization's HR functions including, recruiting,

hiring, payroll, retirement contributions and payment account

management, health insurance, policies/handbook

. Renew, monitor and facilitate organization and Preschool licenses and

certifications

. Record and monitor capital campaign and scholarship donations and

communicate with donors as needed

. Responsible for payroll, W2's, 1099's for staff of 125

. Responsible for audit, 990, quarterly and annual reports

. Perform financial analysis duties, implement cost savings techniques

and track expenses. Responsible for organization credit card

processing merchant fee monitoring, verifying purchases, balancing and

preparing expense reports for payment for senior staff.

. Maintain all personnel and confidential files

. Management of the budget process with direct responsibility for the

Preschool budgets for 2 locations

. Head up and participate in special and fund raising events

. Maintain a high level of confidentiality, professionalism, tact,

patience and enthusiasm

Beloit Regional Hospice January 2011-

October 2012

EXECUTIVE ASSISTANT TO THE DIRECTOR/HR REPRESENTATIVE

. Oversee day to day operation of the Executive Office

. Supervise the Administrative Department staff

. Provide executive support to the Executive Director and Department

Directors including, but not limited to scheduling, correspondence,

report preparation, travel, record keeping and support on major

projects

. Liaison to Board of Directors and Committees, schedule meetings,

prepare agendas and minutes, organize logistics and meal planning,

communicate with committee and Board members as needed

. Act as internal Human Resources representative and liaison with

outsourced contracted agency

. Recruitment and orientation of new staff

. Maintain all personnel and confidential files

. Renew, monitor and facilitate organization licenses

. Heavy Outlook calendaring for Executive Director, Department Directors

and organization

. Participate in the updating and creation of organization policies and

procedures, processes, orientation materials and documentation

. NHPCO Administrator, Family Surveys, BRH employee data base

maintenance, Staff surveys

. Maintain confidentiality of all patient, family and employee

information as it relates to BRH

. Document storage and retrieval organization of computer file storage

drives

. Participated on the Interim Team - operating the Organization in the

absence of the Executive Director. On-boarded two Executive Directors

and one temporary Director of Patient Services

. Organize and facilitate employee functions, ie: staff appreciation,

holiday parties, employee events

. Organize travel and participation in outside training and educational

opportunities for all staff

. Creation, modification and monitoring of facility and organization

contracts

. Assist with budget preparation, purchase orders, expense reports and

other financial duties as needed

. Assist with Marketing and development activities to promote hospice

and support community events

State of Wisconsin- Department of Health Services- Office of the Secretary

August 2010 - October 2010

EXECUTIVE STAFF ASSISTANT (lay

off)

. High level support to the Deputy Secretary, Chief Legal Council and

Communications Manager

. Frequent contact with public officials such as the Governor's office,

state and federal legislators, division administrators and department

officials

. Deal constantly with confidential and sensitive information both oral

and written

. Internal and external customer service via answering phones and

supporting internal staff

. Extensive planning and managing daily schedules, appointments,

preparing meeting materials

. Compose and edit correspondence including confidential correspondence,

reviewing for accuracy, consistency and adherence to policy. Handle

phone calls and/or written requests from the public, press and other

state offices, governor's office and legislators.

. Receive and return phone calls on behalf of the parties served,

research issues, route, organize and respond to all incoming and

outgoing mail and prioritize as required, oversee controlled

correspondence and the timely completion of controlled correspondence

. Oversee mail receipt and distribution for the Secretary's office,

complete mail log entries as required to track documents within the

Secretary's office.

. Travel arrangements as required including conferences, retreats and

speaking engagements.

Southwest Wisconsin Workforce Development Board May

2009- August 2010

EXECUTIVE ASSISTANT TO THE DIRECTOR

. Executive support and assistance for the organizational management

staff, especially the Executive Director and internal Job Center Staff

and clients

. Provide confidential administrative support including document

processing, storage and retrieval, meeting planning and coordination,

correspondence processing and routing, taking and transcribing meeting

minutes, maintaining website linking of documents and information.

. Additional responsibilities include preparing and maintaining the

master calendar of events and deadline related items for entire staff,

preparing and maintaining the meeting room calendar for all events at

the Rock County Job Center, prepare and distribute public meeting

announcements to news media and county clerks, maintain positive

relationships with Board members, manage office supplies and

inventories.

. Proof reading typed materials for grammar and accuracy, use of word,

excel and access to assist in tracking and reporting, entering Rapid

Response and client orientation data into a data base in an accurate

and timely manner.

. Assist in tracking and reporting of monthly survey results and

generating reports as requested.

. Making travel arrangements for the Director, staff and board members

as needed.

. Arranging catering for meetings and events, securing rooms and

locations for meetings.

. Responsible for having an above average ability to communicate across

multiple levels of the organization and with other organizations in

the facility and able to respond and address sensitive issues with a

high degree of confidentiality, accuracy and speed.

Freedom Plastics, Inc.

ISO 9001 Certified October 2003

- May 2009

EXECUTIVE ASSISTANT TO THE PRESIDENT (Company

was sold)

. Executive support for the President, owner and senior staff including

CFO, COO and Executive VP of Sales and Marketing at a Corporate

Manufacturing, multi-location facility. Responsible for President's

calendar, scheduling appointments and events and maintaining the

President's contact list.

. Oversee the corporate office and coordinate with other plant locations

. Supervise administrative staff

. Ability to communicate both written and orally to foster a rapport

with important key people associated with the President, internally

and externally.

. Handled all incoming mail and information for the President and

prepared outgoing correspondence as directed.

. Conference room preparation, coordination of meeting preparations and

catering.

. Take and transcribe meeting minutes, scheduling and participating in

senior management meetings, Board meetings and preparing and

distributing all meeting materials as required.

. Creating, editing and circulating the Company Newsletter

. Coordinating company donations and facilitating payment. Compile,

organize and analyze data for reports at the request of the President.

. Coordinated travel, domestic and international for the President,

senior staff and all employees at multiple site corporation.

. Perform financial analysis duties, implement cost savings techniques

and track expenses. Responsible for company credit cards, verifying

purchases, balancing and preparing expense reports for payment for

senior staff.

. Train and supervise office personnel and oversee corporate office work

space and head continuous improvement team (5S, 6S). Worked closely

with Information Technology Department for improvements in information

flow and reporting.

. Assisted Senior Staff, HR, A/P, A/R and Customer Service, by providing

essential services to all departments and coordinating additional help

in those areas as needed. Actively participated in ISO audits and

required follow up activities.

. Other duties include management of corporate cell phone program,

purchasing, responsible for all printed materials, maintained records

of company vehicles and coordinated maintenance. Public relations,

setting up media events, arranging interviews with key officials,

press releases and information sharing with the press and various news

media.

. Responsible for handling a high degree of personal and confidential

information both oral and written, proactive problem solver with

excellent interpersonal skills and ability to effectively and

accurately complete tasks in a fast-paced environment, while

exhibiting initiative, sound judgment and an aptitude for handling

sensitive information confidentially.

. Commissions, rebates, cash application, credit and collections, month-

end closing, journal entries, devise, test and implement paperless

procedures for month-end closings using PDF file storage,

centralization of rebate reporting system to include all divisions,

reconciling customer accounts, customer service, credit and

collections, daily invoicing, account balancing and write-offs. Train

new employees, create manual and automated procedures, document

performance, evaluate software programs and make recommendations for

continual development and improvements. Document cost saving

techniques and monitor departmental efficiencies.

Swing-n-Slide November 2002

- October 2003

ACCOUNTS RECEIVABLE SPECIALIST/EDI COORDINATOR

. Manage Home Depot accounts in the US and Canada including payment

follow-ups, proof of deliveries, discounts, credits and debits and

payment posting with extreme accuracy and detail. Assist A/R

customers' payments and follow-up collection.

. Perform deposit and payment posting duties for entire customer base,

petty cash, journal entries, processing credits for returned

merchandise, daily, weekly & monthly reports using Excel spreadsheets,

charts and graphs, new store set-ups, monthly sales and use taxes,

month-end reports and closings and providing support to other

departments.

. Coordinate all EDI customers orders and invoices daily, ensuring

orderly processing throughout entire ERP computer system.

. Trouble-shoot customer shipment cross reference discrepancies and

maintain account accuracy. Create and implement corrective

procedures.

Fagan Chevrolet-Cadillac September 2001 -

November 2002

ACCOUNTS RECEIVABLE SPECIALIST

. Responsible for Accounts Receivable processes, maintain customer

accounts, payment posting, deposits, account set-up and

maintenance, credit and collections and account authorizations.

. Other responsibilities included bank account reconciliation's,

monthly sales tax, inventory, reconciling GM floor plan,

preparing bank deposits, balancing all departments sales, credit

card posting, adjusting invoices, journal entries and internal

adjustments, accounts payable, processing vehicle titles,

vehicle deals, bank drafts and contracts to complete vehicle

sales.

. Implemented Excel spreadsheets to simplify reporting and assist

with month-end closing and daily reporting of vehicles and

warranty contracts through the GM access program.



Contact this candidate