Alan Zavala

**** *********** **** ********, **

713-***-****

Summary of Qualifications

Bilingual English / Spanish (Read, Write and Speak).

Fast learner, able to adjust to change by understanding new ideas and

concepts.

Genuine ability to understand clients needs and concerns.

Skilled in attaining quotas and or goals set by employers.

Hard work ethic, complete tasks in a timely manner.

Excellent analytical problem solving skills.

Strong computer skills.

Professional Work History

2013-2014 Sprint

Technical Service Consultant

Troubleshoot customers wireless device and make necessary repairs or

replace device as needed.

2012-2013 Monitor revenue stream and make adjustment to keep all service metrics

on track. Keep accurate inventory of parts and ordered devices.

Actively assist on sales floor to help store hit daily sales goals.

KwikKar/Carspa

State Inspector/Lube Tech/Assistant Manager

Inspect cars according to state law. Issue state inspection stickers.

2011 Verify oil type, filter and insure car leaves shop in 10 minutes and

properly lubricated.

Up sale petroleum products and other automotive maintenances products

to hit sales quotas.

Insure labor hours met company model for labor use.

Supervise workers and insure all company policies and regulation were

being followed at all times.

Feb, 2011 - May Dish Network/EchoStar

2011 Technical Support/Customer Service Agent

Troubleshoot customers dish network equipment in a timely manner.

Solve customers billing disputes.

Deescalate calls when needed.

Build or modify residential accounts to meet customer's service needs

at a price client can afford.

Meet daily and monthly quality, customer satisfaction, sales and

Jun, 2009 - average handle time goals.

Dec, 2010

Sanderson Farms

Poultry Processor

Insure high quality meat cuts threw out 8- 12 hr shift.

Inspect meat quality to meet or exceed USDA standards.

Maintain clean sanitized work area and equipment.

Palletized chicken product and made ready for shipping.

The Roof Guys/IRT

Appointment Setter/Customer Service

Deliver prepared sales talks, reading from scripts that describe

products or services, in order to persuade potential customers to

purchase a product or service.

Contact private business owners by telephone in order to schedule

appointments.

Explain products or services and prices, and answer questions from

customers.

Obtain customer information such as name, address, and enter orders

into computers database.

Determine whether phone was damaged by human error of factory defect

and took appropriate action as require by company policy.

Nov, 2007 - Pappsitos/Ihop

Jun, 2009 Food Server

Serve food and beverages to patrons, and prepare or serve specialty

dishes at tables as required.

Restock during and at end of shift any foods or condiments not at 100

percent fill level

Presented menus to patrons and answered questions about menu items.

Making recommendations upon request.

.

Education

Madisonville High School

High School Diploma

Contact this candidate