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Customer Service Manager

Location:
United States
Posted:
May 19, 2014

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Resume:

Objective

Seeking a position of Legal Assistant where I can utilize secretarial and

legal skills in an environment beneficial for mutual growth and development

in the legal sector.

Technical Skills

Excellent attention to detail, ability to manage time by staying consistent

and maintaining accuracy in all tasks performed, efficient in MS Office

Software, Dictaphone, Windows XP, Lotus Notes, Outlook, Goldmine, Peachtree

Accounting Software, QuickBooks Accounting Software

WORK HISTORY

Tournour & Rubenstein, Esq. 1/2012-

Present

Legal Secretary

Answer client calls quickly and efficiently, filter, prioritize

and distribute all forms of communication (telephone, mail,

email, facsimile)

Manage all administrative aspects of contract review and

approval process, including drafting and preparing legal

documents such as motions and certifications for divorce,

domestic violence, custody and child support proceedings, case

information statements, transcribing dictation property

settlement agreements, separation agreements, complaints,

summons, final judgments, etc.

Maintaining and organizing files and time keeping (open/close

client files)

Conduct legal research about specific cases

Arrange and schedule meetings involving high-level executives

internal and external; maintain and update calendar; develop

and maintain relationships with other staff throughout the

company and support.

Make travel arrangements, process travel expenses and

reimbursements, keep accurate and timely expense account

records

Synchronoss Technologies, Edison NJ

Service Coordinator (Customer Service)

07/05 - 03/11

. Prepared documentation to resolve customer inquiries.

. Created orders based service at customer request.

. Engaged and Educated customers on new product based on their needs

. Stayed up to date on latest data/ entertainment technology, devices,

pricing plans, promotions and service features

. Maintained knowledge of competitive offers and provided critical

marketing feedback to Manager

. Issued adjustments and credits for customer.

. Worked with External Company departments to resolve customer concerns.

. Researched inquires via written policies and procedures.

. Defused irate customers, identified needs and created customer

satisfaction.

PC Age Career Institute 08/04-05/05

Office Administrator

. Answered 10 line switchboard and transferred calls appropriately while

providing outstanding Customer Service

. Entered and maintained student information into Goldmine database

. Controlled lead flow for Admissions Department

. Scheduled meetings and appointments

. Created student files

. Distributed mail

. Collected student payments for tuition and processed credit card payments

. Administered and scored entrance exams

. Purchased all office supplies

. Handled paperwork for student transfers and/or dismissals

. Updated student attendance logs and GPA charts

. Sent out progress reports to all students upon completion of courses

. Issued evaluation reports

. Updated Accounts Payables/ Receivables information in Peachtree Software

education

Kean University 06/00-12/03

Major: Accounting

Some Accounting coursework completed



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