CHANIELL THEODORE

**** ******* ****., ***. ***, Newport News, VA 23607

757-***-**** ● acd6rz@r.postjobfree.com

Everest College graduate with a background as a Personal Care Aide and Customer Service Associate.

SKILLS

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Throat Cultures HIPAA & OSHA Trained

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CPT & ICD-9 Coding CPR Certified

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Aseptic and Sterile Techniques Vital Signs

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Typing & Data Entry Venipuncture/Blood Draws

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Telephone Procedures and Privacy Subcutaneous, Intramuscular Injections

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Medisoft & Electronic Medical Records Intradermal Injections

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EKG/ECG Tech Urinalysis

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Medication Calculation and Prescription Appointment Scheduling

EDUCATION

Everest College, Newport News, VA August 2013 (Graduated)

Accredited Medical Assistant diploma

• 3.57 GPA

• President’s List

• Dean’s List

• Full time student from September 2012 through June 2013.

RELEVANT MEDICAL EXPERIENCE

H.E.L.P. Inc., Hampton, VA July 2013 - August 2013

Medical Assistant (Externship)

• Handled files (updating, organizing, pulled when needed)

• Recertified eligibility of current patients

• Set appointments for new and current patients

• Trained 3 employees on duties to be carried out for the job

• Answered multi-line phone for medical and dental office

PROFESSIONAL PERSONAL CARE AID EXPERIENCE

Direct Care, Newport News, VA October 2012-April 2014

Care Advantage, Newport News, VA July 2007-November 2009

Personal Care Aide

• Supervised patient in all day-to-day activities to ensure safety and health.

• Assisted with some activities, such as bathing, when needed.

• Managed and administered correct levels of medication.

• Provided companionship and entertaining activities for mental health.

• Charged with running errands in order to maintain a smoothly running household, including shopping for

groceries and any other needed supplies.

• Prepared menu plans in order to adhere to healthy and nutritious diet.

• Provided cleaning services to ensure a safe, clean and hygienic environment.

T heodore, 2

PROFESSIONAL CUSTOMER SERVICE EXPERIENCE

TRG Solutions, Hampton, VA May 2012-September 2012

Consumer Billing Sales Agent May 2010-October 2011

• Provided superb customer service to clients at all times when making an average of 100+calls per day.

o Used emails when needing to follow up on a call.

• Served as team manager for my department and assisted fellow staff for various duties.

• Initiated new Verizon customer accounts.

• Addressed any billing questions or concerns with existing Verizon customers.

• Reviewed customer accounts periodically for potential errors.

• Scheduled technical service calls.

Wendy’s June 2001-February 2005

Shift Manager Trainee

• Managed a staff of 10-15 associates.

• Prepared food for an average of 200+ per day.

• Oversaw handling of store money.

o Counted register money, balanced tills and prepared bank deposits.

o Processed paperwork and explained any variances in numbers.

• Contributed to daily sales goals.

• Charged with taking inventory, placing orders for supplies when needed and stock supplies on arrival.

• Handled customer complaints calmly and effectively.

• Ensured customer satisfaction by providing superb customer service skills at all times.

• Implemented sanitation, health and safety regulations in work areas.

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