S idin Hersi

Contact: 540-***-****

E-mail Address: acd6ow@r.postjobfree.com

Education:

Bachelor of Science in Mechanical Engineering - M ay 2005

Virginia Polytechnic Institute and State University, Virginia Tech

Blacksburg, VA

Experience:

S BS, Brandywine, MD 0 7/13 -present

S ervice Manager

Technical Sales (Office machines, computers, peripherals and supplies)

M anage employees and provide tier II support

Install, configure, and provide troubleshooting for n etworks

Ensure all reported hardware, software, and network problems are resolved

Provide troubleshooting for copiers, fax machines, and other office equipment

Prepare invoice statements and contracts for vendors and customers

Review and maintain employee mileage logs and expense reports

Motion Index Drives, Troy, MI 0 1 /11 -06/11

Regional S ales Manager- Technical Sales

Design ed automated p roduction solutions for various industries

Recruit ed and train ed s ales reps

A llocated area to sales reps

Liaised with customers

Det ermined d rive sizes based on inertial and velocity calculations

Created models using CAD software

M aintain ed d etailed knowledge of company’s products and s ervices

Consult ed o n customer projects, recommend best solutions for various applications

Prepared fo r trade shows

Comcast Corporation, Newark DE 0 3/09 -05/10

Advanced Products Customer Account Executive

Demonstrate active listening skills to assure mutual understanding of customer concerns/comments.

Build p rofessional rapport with the customer by listening to understand and being clear and articulate in

v erbal and written communications.

Effectively communicates information, minimizing t he need for future contacts.

Interpret, translate, explain, and provide applicable, accurate, and appropriate i nformation with respect to

p roducts and services, equipment, policy and procedure, account status, marketing promotions and

campaigns, serviceab ility, and service problems.

Represent Comcast in a positive, professional, and ethical manner while working to exceed customer

expectations while minimizing n eed for further escalation.

Promote and recommend Comcast products and services based on a logical relationship to the customer

n eeds and interests and in acc ordance with business goals.

A nalyze and solve p roblems regarding billing, service, or sales issues.

Nielsen Television Ratings, W oodbridge, VA 1 1/ 0 7 -12 /08

Lead Technical Engineer in D.C. S pecial Projects Market

M anaged large geographical territory of clients

Planned and organized maintenance schedu les

Developed software programs and network solutions

Oversaw installation of equipment in market homes

Installed, maintained an d troublesh ot hardware devices

M aintained and developed strong customer relations

Coordinated and organized relations with a dministrative offices

M anaged market inventory

Böwe Bell + Howell, Newark, DE 0 5/ 06 -06/07

Customer Service Engineer

Utilized strong customer service and problem resolution skills to provide

effective and efficient te chnical assistance to customers

M aintained optimal functionality o n Böwe Bell + Howell equipment

Used team support to install and upgrade equipment

Updated firmware and established control specifications in embedded software

Independently t roublesho t and repaired h ardware and software

Ensured equipment met s afety regulations

Interpreted technical drawings and s chematics

M anaged inventory and prepared daily shift report

S pecial Training :

EIT, Cost and Statistical Analysis, Finite Element Analysis, Technic al Writing, and Lean Six Sigma

Computer Skills :

Software: M icrosoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook), M ATLAB, CATIA,

SolidWorks, A utoCAD, Unigraphics, MiniTab, LabVIEW

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