Gia Menchaca

**** *. ****** ** ****** AZ 857**-***-*** 3010 acd6er@r.postjobfree.com

Personal Profile

Certificate of Excellence for hard work and dedication by CEO of Mercedes Benz of VA Beach for being a team

player, by taking on other positions and holding my own work load while short staffed.

Achieved Employee of the Quarter and Employee of the Year at NCO Financial in 2007.

Finished in 8th place out of 250 sales associates in GEICO's 03' Sales Competition.

Associates of Applied Science in Computer Aided Drafting, ITT Class of 98'.

Experience

Account Manager

Creative Car Credit, October 2013 Present

Manage and maintain over 350 accounts for a busy “buy here pay here” Auto Dealership. Collecting on past due

accounts to maintain payment recency by persuasively communicating with customers to pay on time, in order to

consistently hit a delinquency goal of no higher than 12% a month. Overseeing Insurance claims, Gap claims,

Total Losses and Repossessions.

Proficient in Auto Star Fusion and Libre Office; continuous training through courses and seminars by collection

experts known as Leedom and Associates LLC.

Service Adviser

Mercedes Benz of VA Beach, April 2008 July 2013

Assist, negotiate and oversee the repair status of a vehicle by working with the insurance company and the

customer to achieve the common goal of repairing the vehicle to pre accident condition. Specializing in Shoplinks

and Pathways estimating system.

Administrative Assistant, answering multichannel phones while providing stellar customer service to busy high

class clientele. Conducted payroll with daily use of, and proficient in Microsoft Suite.

Collection Supervisor

NCO Financial, February 2007 March 2008

Floor Supervisor, supervised 15 20 collectors, handled escalated calls and found resolutions to satisfy company

and customer needs.

Collector, collected on 30 60 day past due accounts for General Electric Capital, provided solutions to customers

in need of achieving accounts into a current status. Promoted to floor supervisor within 90 days of employment.

Insurance Sales Agent

GEICO, February 2000 August 2004

Professional Insurance Sales Agent, gathered important underwriting information and persuasively sold auto

insurance policies at an advanced level with expectations of meeting high sales goals. Obtained a Property and

Casualty license in 20+ states with classes in continuing education on insurance laws. Promoted to help open

brand new Tucson Office as a Sales Call Coach.

Contact this candidate