Customer Service Sales
Resume:
Angela Miller
China Grove, NC 28023
acd6c2@r.postjobfree.com
Career Snapshot
* Ten years of commended performance in key customer service and support roles.
* Expert in customer care/communications, problem solving, relationship building and user training and support.
* MS Office “power-user” with additional proficiencies in assorted databases.
* Proficient in Windows, Excel, DAT, Safer web, Carrier 411, and many other programs.
Computer Skills
Word, Excel, PowerPoint, Access, Outlook, Order Entry, McLeod, VPN, Sales, LTL shipments, Com data and many others related to the trucking industry.
Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain driver / customer centricity in all initiatives and interactions, always putting my customers, and drivers first. Strive to be Pro active, post active, and preactive while working without having Blinders on, always being on top of tasks at hand and knowing what is comming up.
Customer Service & Administrative Support Specialist
Offering an outstanding track record of customer care, and excellence within high-volume environments that include…
* Operations Online Support Customer/Driver Service Relations Developing Customer/Sales skills Also extensive skills maintaining personal information in Medical and Law Enforcement.
Key Skills
* Excellent Communication Skills
* Troubleshooting/ Problem Solving
* Oversize/LTL shipment service
* Customer Order Fulfillment
* Call Center Operations
* Technical/User Support
* Complaint Handling
* Reports & Documentation
Professional Experience
GREATWIDE TRUCKLOAD MANAGEMENT
Dispatch / Operations support Team
2007-2012
N.W. Police Department
Telecommunication/Switchboard/Records
2000-2007
WILKES REGIONAL MEDICAL CENTER
Admissions/Billing/Switchboard 1990-1994
Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily. Provided service with in Large trucking Company, with High call volume from Customer, Drivers and Agents.
Performance Review Excerpts
“…Continues to take on more responsibilities. Has a desire to perform her duties accurately. Accepted the order entry duties full time this year with enthusiasm and is very proficient.
“…Angela exemplifies excellent customer/driver service…consistently thinks outside the box and finds creative ways to solve operational problems… and excellent communication skills…well organized, with the ability to multitask and prioritize workload…documents in detail all interactions with customers…”
“…Excellent in creating files and worksheets to aid in job performance for the department. Communicates effectively with other departments.
“…works well with others when called upon. Is quick to take care of the needs of others such as entering loads/orders in order to get the driver in progress and his fuel money advanced…..strong desire to assist other within the company…….covers when others are out of the office, which adds to her workload.
Performance Review Excerpts
Cont.
“..Accuracy and attention to details …dealing with all aspects of the company outstanding….”
“……can put the needs of the customer and the driver together and make them work smoothly.”
Outstanding work ethic, always on time and very dependable…”
does not stop at any lengths until the job is done….”
“……knows how to get a truck rolling quickly when needing repaired and how to take control of a situation…”
Education
Wilkes Community College, Wilkesboro, NC 1997
Business Associates Degree
Letter of recommendation upon Request
Contact this candidate