NORMA SPELL
*** ********** ******, *********, ** 31548 HOME: 912-***-**** CELL: (912)
RETAIL OPERATIONS / MANAGEMENT
A challenging position in retail operations or management where profit-building skills and self-
motivation would be utilized. Hire, train and motivate store personnel in sales and professional
customer service; proven ability to reduce staff turnover with personal communication skills.
QUALIFICATIONS & STRENGTHS
* Time Management & Organizational Skills * Team Player & Problem-
Solving
* Supervisor & Leadership Abilities * Self-Motivated
* Organizational Leadership * Team Building
* Turning around underperforming operations
PROFESSIONAL EXPERIENCE
Friendly Express, Waycross GA D ISTR ICT MANAGER
09/11 to 03/13
• I was over 8 stores in my district. 4 in Waycross, 1 in Brunswick, 2 in Folkston, and 1
i n Camden.
• Responsible for overseeing the total operation of these stores and all of the employees.
• Did a cash and lottery audit in each store once a month.
• Inspected each store monthly
• Was responsible for all hiring and firing for all 8 stores.
• Responsible for weekly payroll for each employee in all 8 stores and then reported it all
to the corporate office.
• For the past year my stores had more Managers achieve more goals and achievements
t han any other district.
Dollar General, Folkston GA R ETAIL STORE
M ANAGER 03/09 to 09/11
• Responsible for ordering merchandise, checking in the truck when delivered, putting
p roducts on shelves and straightening shelves.
• Building weekly plan-o-grams
• Responsible for employees, work schedules, maintaining hours given for the week, daily
deposits, and engaged in sales work.
• I opened this location, it was brand new. We set, stocked, and got it ready for Grand
Opening.
• Store made the 2 million dollar mark before I left.
Dynamic Scan, West Palm Beach, FL R EGIONAL MANAGER
10/05 to 10/08
• Ordering and checking in merchandise, putting out product and straighten shelves.
• Building new sets and laying out plan-o-gram, overall sales rep. laying out routes doing
payroll for all associate ordering all merchandise for all the reps.
• Sales meeting with corporate personal to lie out and plan new sets maintaining
i nventory control of the day to day operation and handling all paper work of the
business
WINN- DIXIE, Baldwin, FL RETAIL STORE DIRECTOR
11/99 to 10/05
• Supervised employees engaged in sales work, taking of inventories, reconciling cash
w ith sales receipts, keeping operating records and preparing daily record of
t ransactions.
• Plan and prepared work schedules, assigning employees to specific tasks.
• Ordered merchandise and prepared requisitions to replenish merchandise on hand.
.help oversee all aspects of departments for all department heads
• Chosen as t he top store in the division for most i ncrease in sales and most money
put on the bottom line.
SELF EMPLOYMENT, K ingsland, GA
3/95 to 11/99
HONOLULU POLICE DEPARTMENT Honolulu, HI
6/90 to 3/95
TRAFFIC MONITOR/CROSSING GUARD (part- time)
• Directed actions of children and traffic at street intersections to ensure safe crossing.
• Recorded license numbers of vehicles disregarding traffic signals and report infractions
to police.
HONOLULU SCHOOL BOARD, Honolulu, HI TEACHER
ASSISTANT (part- time) 6/90 to 3/95
NAVY EXCHANGE, Naval Submarine Base Kings Bay, GA D EPARTMENT
S UPERVISOR 10/84 to 12/89
• Supervised and managed 10 departments within Personalized Services Department
EDUCATION & RELATED TRAINING
Ribault Senior High, Jacksonville, FL Diploma 1969
Two management courses: Retail Management (Personnel, Leadership, Time Management, etc)
REFERENCES AVAILABLE UPON REQUEST