Sherice Campbell

Email: acd645@r.postjobfree.com Phone: 267-***-****

CAREER SUMMARY: Currently employed as a Delivery Driver and shipping agent. Experience as a Franchise Owner/Operator. Capable of working in fast-paced

deadline sensitive environments. Motivated self-starter skilled at Customer Service and Client Relations. Proven ability to communicate effectively on all levels. Ability to

manage tasks in a team setting and independently. Professional and organizational skills that balance work, team support and special projects.

EDUCATION: Computer Learning Center / Microsoft Certification 1998

WORK HISTORY:

Federal Express, N orcross, GA, November 2012 – January 2014

Package Delivery Agent

• Daily delivery of 90- 120 parcels to Norcross GA and surrounding areas

• Duties included shipment loading, vehicle operation and maintenance

• Address client needs at point of delivery

• Maintain communication with dispatcher to advise of location

Home City Ice, Doraville GA, August 2010 – October 2012

Route Delivery / Certified Trainer

• Train new hires on company safety policies, handling company vehicles, product stacking techniques and selling techniques

• Handling monies and product honestly and with integrity.

• Ensuring prompt delivery of Home City Ice products, and maintaining cooling fixtures for a variety of consumers.

• Create leads for sales team.

• Drive sales by providing World-Class level Customer Service.

• Establishing long lasting loyal relationships between the company and its clients.

• Daily maneuvering of DOT regulated 15ft. freezer box truck

• Placing moving and removing freezers.

• Loading ice on truck using power and manual pallet jacks.

Walgreens Inc. Orlando FL, January 2007 - December 2009

Lead Pharmacy Care Center Specialist

• Responsible for the operation of a customer service team referring to a pharmacist specifics, insurance inquiries and data entry.

• Supervise a team of 10 in a call center environment.

• Complete daily, weekly and monthly reports.

• Critique individual performances and conduct one-on-one weekly meetings.

• Responsible for management, maintenance, scheduling, distribution and delivery of prescription medication

• Processing of prescription benefits claims and medication orders, Accounts Receivable functions include, electronic payment processing

• Provide information regarding claims procedures, patient eligibility and billing for health insurance providers and beneficiaries

• Relay information on patient status for health benefit managers and participatin g pharmacies. Client list includes: Blue Cross Blue Shield, AARP,

Aetna

CGM LLC dba JaniKing. Orlando FL, March 2003 - January 2007

Owner Operator

• Sole proprietor of a JaniKing Commercial Cleaning Service Franchise

• Maintained a client base with total revenue of 100K+ annually

• Responsible for contract negotiation and fulfillment

• Required to schedule and dispatch a staff of 6 for maintenance and inspection of properties.

• Executed strategic Marketing projects via Web and Print to the Orlando Metro Area and Central Florida

• Responded to client concerns and fielded questions concerning specific details about the service and contract obligations

• Handled all administrative and accounting aspects of the business

• Inventory maintenance, task prioritization

Ticketmaster, Orlando FL, September 2002 - December 2004

Event Programmer

• Maintain B2B relationships with promoters and client reps

• Program each event and ticket sales

• Host online database

• Customized packages according to the needs of the client

• Ensure ticket sales are posted on the website by the deadline

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