Danielle Jackson

Customer Service I

Portland, OR

acd62v@r.postjobfree.com - 503-***-****

• More than ten years of progressive professional secretarial experience

• Computer skills include: SMS, CIS, Vantive, Elink Pro, Browsers Internet Explorer and Netscape Navigator,

U.P.S, T.C.I.C, O.L.O.M, ServiceHub2, CLUE, DMV, Windows, Microsoft Word, Excel, PowerPoint, Access,

Outlook, Internet proficient

• Developed Interpersonal skills, having dealt with a diversity of professionals, clients and staff members.

• Self-motivated: able to set effective priorities to achieve immediate and long-term goals and meet operational

deadlines.

• Adept at working independently and as a team member.

• Adapt easily to new concepts and responsibilities.

• Function well in fast-paced, high-pressure atmosphere.

WORK EXPERIENCE

Customer Service I

Stream Global Services - Beaverton, OR - November 2012 to March 2013

Taking inbound calls for prospective customers

• Handling customer inquiries

• Register customers with system

• Track Orders

• Process returns

• Help customers with Nike custom designs

• Process refunds

Customer Service I

Xerox Services - Tigard, OR - February 2012 to July 2012

Take inbound calls for airline, rental car and hotel reservations

• Verify travel itinerary

• Reschedule reservations

• Cancel reservations

• Liaison between customer's airline, rental car, and hotel agencies

• Processed refunds

• Processed complaints to appropriate departments for follow-up

Attorney

Nelson & Nelson - Portland, OR - July 2011 to February 2012

Office Assistant I

• Communicated with clients in regards to case status and completion

• Verified Billing

• Prepared Payments for deposits

• Occasional Court Runs

• Delivered knowledgeable, efficient and accurate customer service via phone, fax and email to Nelson &

Nelson clients

• Worked with Legal Assistant to audit closed client files for scanning

• Organized and filed paperwork within the office

• Prepared closed filed for scanning on the network

Document Specialist I

One Legal, LLC - Los Angeles, CA - October 2007 to February 2010

Communicated with customers regarding status and completion of customer assignments

• Prepared and assembled legal documents for service

• Data entry, including editing new assignments and updating and closing existing assignments

• Responsible for knowing document requirements and service of process procedures as they pertain to

completion of One Legal assignments

• Delivered knowledgeable, efficient and accurate customer service via phone, fax and email to One Legal

customers

• Worked with Branch Manager/Supervisor to audit branch data using a variety of reports and other tools with

goal of keeping errors to a minimum

• Organized and filed paperwork within the office

• Prepared reports as requested for guidance of supervisor

• Abigail Abbott Staffing (Pasadena, CA) Jan. 2006 to Oct. 2007 Admin. Assistant

• Skillstorm Government Services (Pasadena, CA) Feb. 2006 to Nov. 2006 Jet Propulsion Laboratory (JPL)

Admin. Assistant

• Express Personnel (Phoenix, AZ) July 2005 to Dec 2005 Order Desk Clerk & Admin Assistant

• AT&T Wireless (Portland, OR) April 2001 to August 2003 Receivables Management Representative Tier I

Promoted to Research Representative Tier II

EDUCATION

Arizona State University

September 2003 to September 2004

Portland Community College

September 2000 to March 2003

Associates of Science in Accounting

Colorado Technical University

U.S. Grant High School

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