CURRICULAM VITAE

P N DAYA SHANKER 91-988**-*****

acd5tf@r.postjobfree.com

To maximize my diverse work experience in an organization that gives me ample scope for professional growth and development, using my skill sets and competencies for mutual benefaction.

Profile Summary:

5.8 years of Experience in Operations, Client relations & Sales in the Customer service industry, IT & Data Management and Analytics, Business Analysis.

Excellent People management & motivational skills, Facilitation and Interpersonal skills.

Minimizing risk losses by making the process robust and federal law compliant.

Core responsibility involves in Analysis of Business Data, Employee’s Indents Data, Preparing Dashboard reports, Service Delivery Reports (SDR).

Analysis of Current and Future estimated revenue for Employees in Current Project as PMO Lead.

Analysis of different IM (Incident Management) Tickets based on priorities like P1, P2, P3, and P4.

Consistent delivery on SLA, client relations & business metric.

Handled a Team Size of 3 in current Project (Internal Project Development).

Productivity driven, cost reduction, maximize utilization.

Strong business process discovery, design, modeling, analysis, simulation, improvement, optimization and implementation skills.

Proficient problem-solver who envisions business and technical perspectives to develop workable solutions.

Exceeding customer satisfaction scores across client, saving business cost by driving first call resolution.

Call Quality service, ensuring that customer satisfaction is top priority, whilst keeping in mind adherence to compliance and business risks in customer interactions and sales.

People engagement activities and Volunteer work for society.

Proven ability to successfully analyze and identify deficiencies and improving customer service offerings.

Work Experience:

1th September 2011 to till date: “Software Engineer, Business Analyst and Project Management Office Reporting Lead” (Wipro - A division of Wipro Limited)

(http://www.wipro.com/)

Project - III

Client : British Petroleum (BP) Limited

Process : Data Management & Analytics Process, Core Business Reporting, SQL Developer,

Application : BP-KNET, SAP Site, Google etc.

Description : British Petroleum (BP) Limited is the British Multinational Oil and Gas Company, head Quarter’s Located in LONDON, UK. It is the Third-Largest Energy Company.

Job Responsibilities:

Working on BP Dashboard, Service Delivery reports (SDR), CCN Tracker, and Remedy Application.

Preparing timesheet reports for the entire project in BP, which Includes DM wise, PM Wise Project and taking average of all resources.

Includes: Analyzing the data, formatting using business templates, updating the templates on a daily and weekly basis.

Got Trained on SQL DBA.

BP Dashboard Includes analysis of weekly trend in each project of BP, Band mix, Revenue Forecast, moved out employee’s details and Project Mapping.

Preparing BP open Indent report, which Includes ERD, EBD, Age band, various skills set required, Risk opportunity and various analyses of Data.

Preparing weekly resource projection report of overall BP employee’s, which Includes analyses of employee’s release data and employee’s billable data.

Working on various projects Invoicing reports on a monthly basis.

Preparing reports on “User Active and Inactive” Status on a weekly basis and uploading in database.

Working on regular Intervals on CCN report (Customer Change Note request) from Customers requesting for various changes in applications, where revenue is attached.

Working on BP Monthly Engagement Program Revenue reports and updating to the higher officials.

Generate dashboard and operational metrics reports on Quarterly basis.

Resource utilization and performance calibration

Design & streamline workflow Solutions for various processes by implementing LEAN/Six Sigma

Generating reports of POC (percentage of Completion) with planned and actual analysis data.

Preparing Dashboard and SDR Report Involves in gathering Data from different Managers and developing Service Delivery reports on monthly basis.

Keeping track of the entire BP employee’s training schedules.

Analysis of different IM (Incident Management) Tickets based on priorities like P1, P2, P3, and P4.

Daily meeting with Delivery Head and managers about the progress update for the current development project and Ticket Trend Analysis.

Applications used MS Excel, MS Access, and SQL Server Analyzer.

Project - II:

Client : British Petroleum (BP Limited) Internal Intranet Application Development.

Purpose : Automation of Manual Reports.

Technology: SQL Server 2008.

Role : Database Development on SQL Server 2008.

Project Description:

Most of the Reporting in BP is done manually through Excel, Once we get the SAP report on a

Daily basis or weekly basis for various reports Like ZCOP, BP Open Indent, Weekly Projection

Report etc.We do manual calculations in Excel which is more time consuming and chances of

Getting minor errors. Hence got the opportunity to work on Internal Tool Development Project to

Reduce time with Error free Data.

Role Involved:

Handled a team size of 3 people in developing Internal Tool.

Creating Tables, Store Procedures and Triggers based on the specifications.

Daily uploading the SAP report from Excel to SQL Database.

Daily Checklists Includes: Disk Space, Server Monitoring, Log Spaces, Job Activity Monitor.

Analysis of all reports Involved in Automation and explaining the same to the team members.

Getting senior resource available for the team whenever they have issues with coding and designing.

Created child tables, Flowcharts, Diagrams and User Access table which Includes Roles and Run time Password to Change.

Raised Software requests for all three team members and coordinating with IMG and Software

Team to install software Timely manners checking the status or progress update of team

Mates Created Database in SQL Server for all reports of BP and connected server to all three

User’s Daily training and meeting with the team members and find out any Issues related to

IT concentrating on daily assigned task and also on Internal Tool.

Project - I:

Client : EMC2

Technology: SQL Server 2008

Role : Database Analyst, Business Analysis, Maintaining Hierarchy Accuracy.

Duration : 7th July 2008 to 1st September 2011

Application: Hoovers, Integration Manager, Hierarchy Manager (D&B), OnTrack Tool and

Google, MS Excel, MS Access, PowerPoint.

Description: EMC is one of the leading information storage infrastructure manufacturers.

Job Responsibilities:

Worked as Data Quality Analyst and got promoted to Hierarchy 1 Specialist

Handling disputes pertaining Global Database Marketing system and Customer Data Integration

Writing SQL queries and down loading the data from the Database sandbox and exporting into Excel.

Worked on web Based Applications like: Hoovers, Integration Manager, Hierarchy Manager (D&B), OnTrack Tool etc.

Worked on Ontrack Application Tool, which is a high Priority and Critical task, Involves hierarchy moments/changes in the EMC Database.

Analyzing and researching different types of companies data and checking there Mergers and acquisitions and providing accurate resolutions to EMC Database.

Designed Process Charts and Process Documentation.

Interact with the Client for Project Inputs or updates and share the same with the Operations production team.

Generating reports on Quality on weekly basis and preparing Dashboards Metrics.

Supporting and facilitating clients in attaining their business targets and review business performance with various stakeholders.

Assist the Marketing Team in United States region for pre-campaign and post-campaign activities.

Executing CDI updates on a daily, Weekly basis through weekly summary report.

Working on Ad-hoc requests on Globalizer, NetNew and Ontrack task, whenever request by Client.

Providing innovative ideas to the stakeholder for the betterment of CDI process on EMC Database.

Capture the data from the customers in excel and PDF format across the globe and put these contact and company details in a specified template, once the data is uploaded to specific template, data has to be cleansed by using advanced techniques in excel.

Use SQL Tools and SQL code to run scripts as per the requirement of the Client.

Sending weekly and monthly reports on Accuracy and Volumes processed to the Manager.

Reporting the work flow to the EMC Clients through conference call (weekly call).

Preparing projects summary and call deck.

Preparing of Business Impact Metrics.

Achievements:

Received Awarded “Platinum award for innovation” for Quarter 1-2011

Awarded as “CDI’er of the Quarter “from September 2010 to November 2010 for best performance in the team.

Awarded “Gold Award of Efficiency “for Quarter 2 (i.e.) from June 2010 to August 2010.

Awarded “Certified Data Quality Specialist“from EMC Client.

Joined as Data Quality Analyst and got promoted to Hierarchy 1 Specialist.

Awarded as Outstanding team contribution Award.

Rewarded the Certificate of Excellence for best Team Work and Innovation.

Received multiple compliments from Process Owner and Stake Holders.

Received appreciation for reaching Over and above expectation of the client In terms of Accuracy and Volumes processed on a single day.

Training Attended:

SQL Server 2005 Training.

Creative Problem Solving & Decision Making.

Email Writing Skills Training.

Lean Training.

BP Induction Training Program.

Additional Responsibilities:

Nominated as FGD (Focus Group Discussion Member) for Infra Management Group by EMC Team.

Handled the entire “EMC Team“for all Issues related to ITMS.

Quarterly review meeting with FMG (Facility Management Group) Team.

Received an appreciation award for successfully handling the team over a team size of 40 people.

Strengths:

Self-motivated with good written and communication, excellent social networking, and strong analytical, interpersonal and problem solving skills with the ability to work in multi-cultural environment.

Influential interpersonal communicator and motivational ability to lead people with exceptional versatility and adaptability for organizational change.

Excellent team player who listens, Thrives on collaborating with diversely talented team members, and integrates their divergent thoughts, opinions, and perspectives into meaningful actions.

Energetic, Competitive achiever who can inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast paced dynamic business environment.

Strong analytical and problem solving skills

Developing Self Excellence (DSE) – To improve the Attitude and Outlook towards Life, both Personal and Professional.

Effective People Management skills.

Educational Qualification:

MCA - Master of Computer Applications from Osmania University with 64% (First Class).

BCA - Bachelor of Computer Applications from Osmania University with 72% (First Class with Distinction).

MPC - Board of Intermediate Education with 50%..

SSC - Board of Secondary Education with 69% (First Class).

Project Completed in MCA (Master of Computer Applications).

Project Title: “LAROS MAIL”.

Technology: SERVLETS, JSP, JDBC & HTML.

Role : HTML Coding and Designing WebPages.

Duration : 3- Months.

Team Size : 2.

Description:

Laros webmail is a fully MIME- compatible pure Java (JSP) implementation of the web mail application. It’s simple a replacement for a full featured, nth generation and locally installed email client. It enables the user to access, manage and compose email using a standard web-browser.

Laros Mail is a POP3 compatible and does not require a database to run. It is a multi-protocol full featured web-mail which supports Pop3, address book, Calendar, RSS Reader and a notebook application. It is aimed to fulfill the need for a stable, full featured messaging application in Java world

Skills Proficiency:

Database: SQL Server 2005 / 2008, Oracle 9i, MS Access.

OPERATING SYSTEM : Windows NT / 2000 / 2003

LANGUAGES/WEB APPLICATIONS : C, C++, .NET (ASP, VB), Dreamweaver

PACKAGES : MSOffice (Ms-Excel, Access, Powerpoint)

Extra Curricular Activities:

Played for GE Money Servicing Ltd Cooperate Football matches represented by Kingfisher.

Personal Details:

Name: P N Daya Shankar

Birth Date: 29th August 1981

Nationality: Indian

Marital Status: Married

Languages Known: English, Hindi, and Telugu

Passport No G5266409

Reference To be furnished upon request

Contact Number: Mobile: +91-988**-*****

Email Address: acd5tf@r.postjobfree.com

Address for Communication: H: NO: 15/12, Bunglow No: 15,

Near Sadhana Mandir High School,

Bolarum, Secunderabad-500010.

Activities and Interests:

Social Networking, Technology Evaluation, Business Analysis, Data Mining Research, Statistical Computing, Strategy, Team building Activities.

Thanks,

P N Daya Shankar

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