Sonja Wilkerson

Customer Care Assistant - Xerox Corporation

Durham, NC

acd5rp@r.postjobfree.com - 919-***-****

Trustworthy and mature professional seeking a transition into the healthcare setting. Ability to learn new

skills and programs with ease. Able to work independently or as part of a group. Good communication and

organizational skills.

WORK EXPERIENCE

Customer Care Assistant

Xerox Corporation - Cary, NC - March 2013 to Present

Using a computerized systems, responds to customer inquiries in a call center environment

Gather information, researches/resolves inquiries and logs customer calls

Communicates appropriate options for resolution in a timely manner

Customer Service Representative

Cablevision - Newark, NJ - January 2008 to August 2012

Exhibited the ability to connect with customers from diverse backgrounds

Quickly and effectively solve customers' challenges on complex and non-complex matter

Capable of providing excellent customer service on company products

Secretary I

Hackensack University Medical Center - Hackensack, NJ - September 2002 to July 2007

Assembled all records per HIPPA and JCAHO standards

Typed routine correspondence and reports from dictation or handwritten copy

Handled and processed sensitive material

Receptionist

Daughters of Miriam - Clifton, NJ - May 2001 to August 2002

Interacted effectively with physicians, patients, families and staff

Greeted patients' family members and directed to location

Compassionate, respectful and professional behavior in all situations

EDUCATION

AS in Biology/Pre-Medicine

Essex County College - Newark, NJ

December 1999

BS in Biology

North Carolina Central University - Durham, NC

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